Overview
Quality Document and Change Specialist Jobs in Hazelwood, MO at bioMerieux SA
About Us
David Yurman is a celebrated American jewelry company founded in New York by David Yurman, a sculptor, and his wife, Sybil, a painter and ceramicist. When the artists began collaborating, their goal was simply to make beautiful objects to wear. Led today by their son Evan, David Yurman creates timeless, yet contemporary collections for women and men defined by inspiration, innovation, consummate craftsmanship and cable – the brand’s artistic signature. David Yurman collections are available at 50 retail stores throughout the United States, Canada, Hong Kong and France and at over 300 locations worldwide, through their exclusive authorized fine jewelry and timepiece network of retailers.
Our Values
At David Yurman, creativity, innovation and impeccable craftsmanship are at the core of everything we do. Fueled by the energy of our hometown, New York City, artistic passion informs each and every jewelry design. The Yurman family’s guiding vision continually defines and redefines what it means to be the preeminent American luxury jewelry brand. We are committed to responsible business and social practices and to the protection and advancement of human rights. We believe in partnering with others who share these values and understand their importance.
Job Description
Responsibilities
Collaborate with Contact Center managers of Service, Operations and Sales to identify learning needs throughout the department.
Design, develop and implement training programs and SOPs, independently and in collaboration with intradepartmental business partners and cross functional departments.
Review, update and overhaul our current training, as needed to ensure relevance, engagement and effectiveness.
Execute training programs for upcoming new programs for Sales Acceleration and Care & Service.
Review opportunities, develop strategy and implement for a revised knowledgebase and other agent facing content.
Utilize variety of formats, instructor led in-classroom, web based and blended learning environments, acknowledging different learning styles.
Monitor and evaluate the effectiveness of seasonal training program, adjusting as necessary for 2024 season and revamping 2025 training for maximum impact and efficiency.
Ensure the team is informed of product launches, business campaigns, tech and process updates, and understand their impact.
Lead, support, guide, and develop the Supervisor of Training, Quality and Comms. and the new Quality Assurance Specialist reporting to you.
Further develop and execute the Quality Framework alongside the Customer Care Supervisors and Managers, ensuring quality results meet expectations.
Conduct regular call listening, email review and case reviews.
Offer regular quality and learning feedback to Managers and Supervisors.
Support the collection, analysis, and summary of information and trends for quality evaluation and coaching, presenting findings with improvement suggestions.
Qualifications
Minimum 3 years experience in Learning & Development.
Experience with instructional design and program design and delivery.
Previous experience delivering training or coaching, from junior team to Train the Trainer programs.
Creative approach to training and a desire to make learning interactive.
Effective interpersonal and presentation skills.
Desire to be a change agent.
Ability to be agile and work in ambiguous environments.
Experience developing people and leading a team.
Passionate and compassionate. For our customers and our team members.
A self-starter with strong prioritization, management, and organizational skills.
Enthusiastic team player with a strong sense of ownership and can-do attitude.
Bachelor’s degree preferred.
Experience working in a customer contact center environment.
Understanding of contact center quality assurance scoring, calibrations and coaching.
Experience with luxury brand, a plus.
Location
Lyndhurst, NJ
Diversity, Equity & Inclusion at David Yurman
As a company founded by artists, David Yurman champions self-expression in everything we do. We are committed to fostering a culture of openness and creative collaboration within our entire community, and we cherish the diversity of our employees’ backgrounds and perspectives. We will always advocate for equity and inclusion for all.
David Yurman is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual’s age, race, creed, color, religion, national origin, sex (including pregnancy, sexual orientation, gender).
Title: Quality Document and Change Specialist
Company: bioMerieux SA
Location: Hazelwood, MO
