Overview
Quality Engineer – CORE Shark Jobs in Needham, Massachusetts, USA at SharkNinja
Title: Quality Engineer – CORE Shark
Company: SharkNinja
Location: Needham, Massachusetts, USA
About Us
Shark Ninja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people’s lives in homes around the world.
Powered by two trusted, global brands, Shark and Ninja , the company has a proven track record of bringing disruptive innovation to market, and developing one consumer product after another has allowed Shark Ninja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 3,300+ associates, the company’s products are sold at key retailers, online and offline, and through distributors around the world .
A detailed-oriented, passionate and dynamic individual is needed to be an integral part of our post launch quality team, reporting to Core Quality Manger and ensuring that we are continuously analyzing marketplace learnings to drive product and process improvements. In this position, you’ll experience unparalleled collaboration with many functions of the organization – Engineering, Customer Excellence, Supply Chain, Marketing Creative, , Manufacturing and Senior Executives, offering you exposure and interaction rarely found in other roles in the organization.
You’ll play a pivotal role in leading product and data analysis to determine reasons for returns, leveraging your learnings to drive sustainable solutions that provide measurable long-term improvements.
Responsibilities:
Analyze customer complaints and investigate field failures – translate learnings into actionable engineering and consumer-facing initiatives. You will represent the voice of the consumer and will coordinate corrective actions, follow-up, and reporting
Drive continuous improvement of product quality, through reduction and prevention of non-conformances while defining and implementing metrics to evaluate the impact of continuous improvement initiatives
Support suppliers in 8D responses and regular quality resolution update meetings, including written investigation reports and review supplier corrective actions
Participate in design reviews, DFMEA, safety reviews, and review the manufacturing and test documentation to ensure customer quality requirements are met or exceeded
View the entire consumer experience at a macro level to identify experience detractors and track product performance, communicating key learnings and developments to appropriate work flows for action
Partner with Shark Ninja’s Customer Excellence team to monitor consumer reception and sentiment in field.
Lead input tracker meetings with cross functional teams. Discuss top issues and delegate actions to cross functional team
Collaborate with cross-functional teams in China, Vietnam, and local warehouses to support product improvements, drive engineering changes, manage product reworks, etc.
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