Overview
Quality Engineer II (US) Jobs in Mount Laurel, NJ at TD Bank
WORK LOCATION: Remote, USA
JOB STATUS: Full time, regular
FLEXIBILITY: Schedule required
COMPENSATION: $60,000.00 to $75,000 per annum
Postion summary:
TELUS Digital, a leading digital customer experience innovator that designs, builds and delivers next-gen digital solutions for global and disruptive brands.
This exciting, fast paced role will involve managing quality on a complex, expanding and rapidly evolving program. The successful candidate will be responsible for establishing, implementing and managing a quality model to support program performance. The candidate will build, lead, manage and develop a quality team to support program quality. This is a prominent customer facing role requiring a deep commitment to customer satisfaction, partnership and collaboration. You will work and report directly into the Global Program Manager.
Responsibilities:
Lead the quality activities on a program that is active on a global scale
Lead and develop a team of quality professionals to ensure the delivery of quality metrics align to customer requirements and business objectives
Develop and own solutions to establish efficient and effective quality processes and streamline existing processes
Participate and lead in the development of new quality processes and quality tools
Consistent and focused analysis and reporting of program progress, trends and achievements
Proactively monitor progress and risks, resolve issues and initiate corrective action as appropriate
Customer facing from a quality perspective – interacting, communicating and partnering in weekly meetings, QBRs, written communication or any other formats as needed
Travel will be required from time to time for QBRs, other customer visits & project related travel
Build effective relationships with internal and external stakeholders to ensure engagement and alignment with quality strategies
Ensure the necessary support, interventions and education are in place to enable our global community to deliver best results in line with program quality metrics
Responsible for quality team performance appraisals and team development
Interviewing & ensuring new/existing team members are inducted and trained to a high standard
This list is not exhaustive as there may be other duties and responsibilities that form part of the role
Experience:
3 to 5 years quality experience
3rd level qualification in related field or equivalent work experience
Team leadership & customer facing experience highly desirable
Strong data analysis skills
Intermediate to advanced Excel
It is essential that the successful candidate has experience of working in a fast-paced, customer-focused environment
Excellent leadership, interpersonal, listening and communication skills
A track record of partnering, internally and externally, in the development, implementation and adoption of quality programmes
Planning & project management skills
The ability to find ways of solving or pre-empting problems
High degree of initiative and drive
TELUS Values:
TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:
We embrace change and initiate opportunity
We have a passion for growth
We believe in spirited teamwork
We have the courage to innovate
At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability
TELUS Digital will never ask for any monetary deposit, credit card information, or bank account information to complete a job application. Our recruitment and sourcing teams only use email addresses that end with telusdigital.com or telusdigital.ai when emailing candidates. If you are unsure as to whether a job offer is legitimate or suspect that TELUS Digital’s business name is being used for recruitment fraud, please report this immediately to our Talent Acquisition Team at [email protected].
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Title: Quality Engineer II (US)
Company: TD Bank
Location: Mount Laurel, NJ
