Overview
Quality Insights Manager Jobs in Vancouver, Canada at Article
Position: Quality Insights Manager at Article
Drive product quality excellence at Article, a leader in the furniture industry. As the Quality Insights Manager, you will mitigate risks and lead the Quality Incident Management program to enhance product performance.
Based in Vancouver, this managerial role requires a solid background in quality management, along with 5+ years of experience in product quality performance reporting and customer claim processing. You’ll oversee a team of analysts, implement corrective actions, and leverage data for actionable insights. Building relationships with stakeholders, you will elevate the standard for quality at Article while promoting a culture of continuous improvement.
Key Responsibilities:
• Lead the Quality Incident Management program and meet SLAs
• Analyze customer returns and trends for actionable insights
• Manage the CAPA process to close recurring issues permanently
• Deliver quality performance reports to senior leadership
• Coach and develop a team of Quality Insight Analysts
Requirements:
• 5+ years in quality management
• 2+ years managing a quality team
• Experience with ISO Quality Management Systems
• Familiarity with root cause analysis and DMAIC
• Must be legally eligible to work in Canada
Elevate your career by ensuring the highest product quality standards at Article in Vancouver.
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Title: Quality Insights Manager
Company: Article
Location: Vancouver, Canada
Category:
