Overview
Quality Inspector Jobs in Washougal, WA at United Precision Corporation
Responsibilities
About The Team
As a Quality Analyst – Customer Support Operations, you will play a pivotal role in ensuring that our BPO partners deliver an exceptional level of quality in every interaction. You will be responsible for conducting in-depth audits, analyzing performance data, and driving continuous improvements in our customer support processes. By collaborating with cross-functional teams, you will help maintain and elevate our quality standards, ultimately enhancing user satisfaction.
It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.
This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.
Responsibilities:
Conduct comprehensive audits of user support cases managed by our BPO partners to ensure compliance with established quality standards, SOPs, and scoring rubrics.
Analyze quality performance data to identify trends, discrepancies, and areas for improvement.
Serve as the subject matter expert for assigned markets, providing guidance to both partner points-of-contact and internal stakeholders.
Participate in quality calibration sessions to maintain a consistent approach to quality evaluation across all BPO auditors.
Develop, update, and refine Standard Operating Procedures to address identified quality gaps and drive continuous process improvements.
Proactively identify process inefficiencies and collaborate with cross-functional teams to implement scalable solutions that enhance operational efficiency.
Report key findings and insights to the Global Quality Lead, supporting strategic decisions and improvement plans.
Qualifications
Minimum Qualifications:
1+ years of experience in a quality assurance or customer support role, with proven expertise in conducting detailed quality audits and evaluations.
Strong analytical skills with the ability to identify trends, derive actionable insights from data, and recommend improvements.
Excellent attention to detail and strong organizational skills, with the capacity to manage multiple priorities concurrently.
Proficiency with computers, CRM software, and data analysis tools.
Excellent written and verbal communication skills in English.
Fluency in Spanish, as the role will be overseeing LATAM market
Preferred Qualifications:
Experience working in a cross-functional environment and collaborating with diverse teams.
Familiarity with industry best practices and quality assurance methodologies.
Ability to work independently and manage multiple tasks efficiently.
Job Information
TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
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We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee’s journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
Title: Quality Inspector
Company: United Precision Corporation
Location: Washougal, WA
