Overview
Quality Inspector Jobs in Mebane, NC at Thermo Fisher Scientific
Responsibilities
E-commerce’s Governance and Experience (GNE) is a global team striving to achieve full satisfaction from customers, promoting a sustainable and risk-free sales environment, and providing the perfect purchase experience. The Moderation Team is part of the GNE organization. Our mission is to deliver trustworthy and excellent service experiences for every user of TikTok Shop. SMT is looking for a Moderation Quality Assurance Analyst role to analyze moderation quality performance, evaluating the delivery quality of BPO sites, provide in-depth RCA for critical issues as well as the implementation of effective action plans. This position should be able to understand complex data sets, identify shortcomings or opportunities, multi-tasking and participate in different projects.
Build quality assessment processes and conduct quality assessments by ensuring and evaluating the delivery quality of BPO moderators reviewing content.
Conduct root cause data analysis and provide key actions to improve processes.
Participate in the development of quality inspection standards and continuously optimize the process and platform.
Enhance moderation policy and work closely with local operations and governence teams.
Provide structural feedback, support, and act as a trusted point of contact for external stakeholders.
Working closely with the QA Market leader, Training & SOP teams, understanding and resolving issues/blockers on moderation quality.
Participate in different projects as and where required, identify shortcomings or opportunities, provide suggestions from a moderation quality improvement viewpoint.
Qualifications
Minimum Qualifications:
Bachelor’s degree in any discipline.
Minimum 3 years of hands on and in-depth experience in e-commerce or online safety and quality analysis.
Excellent coordination skills and communication skills across multiple cross-functional teams to build plans and projects.
Support business in shifts by following the local labor laws.
Preferred Qualifications:
Bachelor’s Degree in business administration, operations, or project management.
Familiar with E-commerce compliance requirements and internet governance management, with a certain level of business sensitivity and risk awareness.
Able to digest large data sets/policies in a cohesive and actionable manner.
Experience in Program Management or Project Management roles.
Job Information
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at
https://tinyurl.com/RA-request
Title: Quality Inspector
Company: Thermo Fisher Scientific
Location: Mebane, NC
