Overview
Quality Manager Jobs in Taguig, National Capital Region, Philippines at Tata Consultancy Services
Title: Quality Manager
Company: Tata Consultancy Services
Location: Taguig, National Capital Region, Philippines
Basic Function
The Quality Manager is responsible for ensuring smooth functioning of Quality Compliance function in client processes while ensuring that internal and client compliance requirements are met and assisting in driving incremental improvements.
Essential Functions
• Responsible for designing new processes for QC functioning to meet client specific requirements; facilitate migrations to seamlessly set up quality compliance
• Leads significant process improvement projects
• Train / mentor personnel from on quality tools and concepts and mentor Lead/s
• Responsible for ensuring ongoing compliance to quality standards based on internal as well as client requirements
• Responsible for working closely with clients and operations team to carry out process improvement activities and facilitate best practice sharing and driving standardization
• Perform ongoing reviews to ensure compliance to QSD to all certification and internal / client requirements
Technical Skills
• Trained / Certified Lean Six Sigma Green Belt from a reputed organization with >3 years of experience
• COPC trained/certified
• Excellent working knowledge of MS Office – MS Excel, Power Point, Word Doc, Outlook
• Process Mapping/Value Stream Mapping
• Knowledge of calls recording system and its usage (NICE, Witness, etc) preferred
Process Specific Skills
• Preferably knowledge of industry domain being aligned to Insurance
• Knowledge of quality systems (ISO, COPC) preferable
Soft skills (Desired)
• Project management skills to drive improvement projects / initiatives
• Analytical skills
Soft Skills (Minimum)
Functional
• Understands business requirements and provides appropriate solutions to benefit the business
• Has the ability to identify superior improvement opportunities
• Knowledge of quality assurance, process improvements, domain, etc
• Monitoring and Reviewing
Leadership
• Fosters a spirit of collaboration and team work
• Ability to relentlessly pursuing excellence
General
• Conformance to policies / compliances with auditing skills and eye for details
• Ability to coach and give feedback on an ongoing basis.
• Interviewing skills
• Strong written and verbal communication Skills.
• Problem solving skills
• Ability to resolve conflicts constructively and lead in a continually challenging environmen
