Overview
Quality Manager Jobs in Pasay, National Capital Region, Philippines at EXL Service Philippines, Inc.
Title: Quality Manager
Company: EXL Service Philippines, Inc.
Location: Pasay, National Capital Region, Philippines
Company Description
EXL Service is a global professional services company specializing in operations management and analytics. The company serves industries such as insurance, banking, financial services, utilities, healthcare, travel, and logistics. Known for driving business transformation and delivering data-driven insights, EXL helps its clients achieve operational excellence and better customer outcomes. With a global presence, EXL combines domain expertise, technology, and data to create value for its partners.
Role Description
This is a full-time, on-site role for a Quality Manager at EXL Service Philippines, Inc., located in Pasay. The Quality Manager will be responsible for developing and implementing quality assurance processes, analyzing performance metrics, and identifying areas for improvement. The role will also involve training and mentoring team members, conducting quality audits, and ensuring compliance with established quality standards. Collaborating with cross-functional teams to align quality initiatives with business goals will be essential.
Qualifications
- Strong knowledge of Quality Assurance processes, methodologies, and compliance standards
- Experience in data analysis, process improvement, and using quality management tools
- Excellent leadership, team management, and mentoring skills
- Exceptional communication, problem-solving, and decision-making abilities
- Proficiency in relevant software tools and familiarity with statistical analysis tools
- Bachelor’s degree in Business, Quality Management, or related fields
- Proven experience in a management or supervisory role within operations, quality, or process improvement
