Overview
Quality Manager Jobs in Flower Mound, TX at Likewize
Full Job Description
Job Description:
At Likewize, we make the future of technology safer and more sustainable by helping people protect, support, and upgrade their devices. As a global leader in lifecycle services, we ensure customers stay connected, no matter what.
We are currently seeking an experienced Quality Manager to join our team at our distribution center in Flower Mound, TX.
In this role, you will play a critical part in leading quality inspection teams while driving continuous improvement initiatives. The primary responsibility of the Quality Assurance Manager is to effectively plan, coordinate, manage and control all of the quality and safety activities of the Likewize Flower Mound facility, including the management of the Quality Team, as well as working closely with the Toronto operations team. You’ll ensure the highest levels of product and process quality, while implementing solutions that improve efficiency, reduce costs, and align with key business objectives.
Your day-to-day responsibilities include but are not limited to:
Lead and manage Quality Inspection Teams to deliver operational excellence
Train, coach, develop, and performance-manage team members to improve performance and accountability
Optimize inspection processes for both new and existing products, driving consistency and accuracy
Use data to track KPIs, SLAs and team metrics while identifying trends and opportunities for improvement. Holding teams accountable to results.
Ability to identify and implement improvements in workflows, procedures, and structure to drive cost efficiency
Own and deliver quality reporting — including updates, monthly dashboards, and senior-level briefings
Develop and lead employees in the transition to a culture of accountability
Provide feedback as necessary in accordance with established quality policies and standard operating procedures while maintaining a high level of fairness and uniformity
Initiate CAPA’s (Corrective and Preventative Actions) and follow-up to closing with root cause findings
Ensure compliance with ISO standards, internal protocols and EHS regulations.
Maintain compliance with R2v3 certification
Responsible for helping maintain training/onboarding program
Collaborate with internal stakeholders to align on goals and execution
Support safety and compliance efforts, ensuring adherence to internal standards and regulatory requirements
Provide input on strategic planning initiatives related to operational excellence and continuous improvement
Communicate process changes, quality outcomes, and team performance to leadership clearly and effectively
If you are who we are looking for, you will have the following education, skills and/or experience:
Bachelor’s degree or equivalent industry experience
3–5 years of experience in quality, operations, or warehouse leadership roles
Background in wireless or insurance industries is a plus
Strong knowledge of quality systems (AQL/MSS), sampling methodology, and process control
Lead Auditor Certification or ISO-certified internal auditor experience preferred
R2v3 certification experience is an asset
Experience in communicating with auditors and regulatory agencies.
Successful record of passing ISO audits
Advanced proficiency in Microsoft Excel, Access, Word, PowerPoint, Outlook, and Visio
Demonstrated ability to lead teams in fast-paced environments
Excellent communication skills
Solid analytical, problem-solving, and organizational abilities
Lean Six Sigma, or other continuous improvement certifications
Familiarity with warehouse management systems and reporting tools
Title: Quality Manager
Company: Likewize
Location: Flower Mound, TX
Category:
