Overview
Quality Manager Jobs in Burgaw, NC at GAF Materials Corporation
The QA Coordinator is responsible for providing quality customer service on a timely basis and interacting with clients to ensure IME provider letters are processed accurately and timely. Responsible for communication and documentation between a wide customer base to include but not limited to, Insurance Carriers, Provider Offices and Attorney Offices.
Outcome/Results
The successful incumbent ensures that all QAC requirements are met in a timely and accurate manner ensuring that quantitative results are met without sacrificing qualitative results.
Key Responsibilities
Delivers quality Customer Service from initial notification of service until completion of end product
Adheres to client protocols and jurisdictional regulations including appropriate documentation and notification of same
Ensures all provider letters have been created and processed accurately
Works with the Medical Records Specialist to ensure all applicable and necessary medical documentation is included for the provider review
Creates, reviews and revises provider letters as necessary
Prepares and sends provider letters daily
Contacts appropriate agencies or persons for the purpose of verifying information
Ability to efficiently and accurately manage high volume of emails in a timely manner
Communicates immediately with Supervisor with regard to any client or notification concerns
Operates company software and equipment
Enters data by inputting alphabetic and numeric information into system via keyboard
Demonstrates strong organizational skills with the ability to multi-task without compromising extreme attention to detail
Communicates using correct English, spelling, grammar, and punctuation
Ability to understand and follow oral and written instructions while adhering to prescribed departmental routines
Proficiency with imaging/scanning documents
Maintains confidentiality and discretion as a general rule
Works effectively as a team contributor on all assignments
Interacts professionally with other employees as well as clients
Has a clear and concise understanding, and adheres to, guidelines as they relate to HIPAA, Conflict of Interest, and Ethics
Understands current URAC standards as appropriate to job functions
Key Competencies/Skills/Abilities
HS Diploma or equivalent
Proficient with MS Office Suite
Excellent communication skills-verbal and written
Ability to organize and prioritize work effectively
Ability to accept and apply constructive feedback
Background & Experience
HS Diploma or equivalent
Proficiency with MS Office Suite and Excel
Physical Requirements
Ability to remain in a stationary position for long periods of time
Ability to speak and hear
Manual dexterity sufficient to operate a computer keyboard and calculator
The employee may be required to walk
The ability to see details at close range (within a few feet of the observer)
Title: Quality Manager
Company: GAF Materials Corporation
Location: Burgaw, NC
