Overview
Quality Manager Jobs in United States at TELUS Digital –
Description:
#ComeJoinTheFun at RM Palmer as our Quality Assurance Manager and contribute to #MakingCandyFun
We are seeking proactive and experienced Quality Assurance (QA) Manager to lead and oversee all quality assurance activities within our food manufacturing facility. The ideal candidate will possess a strong background in food safety, regulatory compliance, and quality systems, with proven leadership skills to drive continuous improvement and ensure the highest standards of product quality.
RM Palmer Company, LLC designs, produces, packages, and ships seasonal chocolate novelties. Our products include filled chocolates, solid chocolates, chocolate bars and balls, chocolate cups and coins, chocolate patties, and seasonal products. In addition to their own branded products, the Company co-manufactures both seasonal and everyday products for other large branded companies. Today, the Company operates out of two manufacturing facilities and one distribution facility with ~600 full-time employees. R.M. Palmer Company, LLC has some of the most differentiated manufacturing capabilities in the industry as one of the only companies in the U.S. able to make hollow molded chocolate candy products and multicolor chocolate candy novelties.
QA Manager Duties:
Lead, coach, and develop the QA team to ensure consistent quality and food safety practices across all shifts.
Oversee compliance with SQF, FSMA, HACCP, GMPs, and other food safety regulations.
Maintain and improve Quality Management Systems (QMS), food safety plans, and SOPs.
Conduct internal audits, manage corrective actions, and support continuous improvement efforts.
Manage sanitation, pest control, product holds, raw material verification, and net weight control.
Lead root cause analysis and implement corrective and preventive actions for quality issues.
Collaborate with cross-functional teams to improve product quality and resolve customer complaints.
Analyze QA data, maintain KPIs, and support third-party and regulatory audit readiness.
Serve as a backup to the VP of Technical Services and assist in crisis management as needed.
Requirements:
Skills:
Strong leadership and team management abilities.
Excellent communication and collaboration skills.
Detail-oriented with strong problem-solving and organizational skills.
Proficient in data analysis, report generation, and Microsoft Office Suite.
Ability to manage multiple projects and meet deadlines.
Experience in multi-site quality assurance leadership.
Familiarity with regulatory audits (FDA, USDA) and third-party certifications.
Knowledge of continuous improvement methodologies such as SPC data analysis and root cause investigation.
Experience:
Bachelor’s degree in Food Science, Microbiology, or a related field, or equivalent experience.
5+ years of quality assurance experience in the food or beverage industry.
2+ years of supervisory experience in a manufacturing environment.
Proven experience managing food safety and quality systems, including SQF, FSMA, HACCP, and GMP compliance.
Experience leading audits and implementing corrective actions.
The R. M. Palmer Company provides safety education and training to all our employees in GMP Regulations, Food Safety Guidelines, Food Quality Programs, Employee Safety, and on SQF (Safe Quality Food) Requirements on an annual basis. In return, the company expects and insists that all employees recognize their individual obligation to conduct themselves with due regard not only for their own safety but for the safety of their fellow employees and to incorporate the food training to the products that are being produced for public consumption. Additional training may be required depending on the job assignment. More detailed information will be spelled out in the essential functions of this job description.
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Title: Quality Manager
Company: TELUS Digital –
Location: United States
