Overview
Quality Manager/International Banking Voice Process Jobs in Bangalore, Karnataka, India at BPO
Position: Â Quality Manager//International Banking Voice Process
Leading BPO in Bangalore
Hiring for Quality Manager
International Banking Voice Process
Must be a Manager Quality On papers in an International BPO in Banking Process(Voice)
Over All Experience 8+ Years
CTC UPTO 19
LPA based on Last CTC & experience
Interested candidates can mail their cv at  or call at
Role & responsibilities
Analytical mindset to drive
continuous improvement
for key CTQs (i,e, NPS / CSAT / FCR)
Manage Call Quality & Client related KPI’s with analytical quantification and establish co-relation
Evaluate effectiveness of TQ interventions.
Strengthen Quality management processes / framework to improve quality delivery.
Drive Process control & Compliance in addition to managing the Audit requirements.
Ensure knowledge consistency through calibration, quizzes, D-Sat scrubbing etc.
Interact and streamline channels of
communication
with other Functions and Clients.
Provide quality floor support, feedback, refresher and corrective training
Support cross process / location teams.
Support the Quality and Compliance teams to perform audits and follow ups based on observations highlighted.
Key skills & knowledge:
Graduate in any discipline
Green Belt Trained and Certified
Good Knowledge about computers.
Excellent
communication skills
.
Good people management skills
Good knowledge of MS Office
Analytical / Quantitative skills
Maturity in handling customers and work in a multi culture process environment
Data Handling / data interpretation
Good working knowledge of T&TQ (Training & Transaction Quality) systems, tools and technologies.
High level of maturity to handle people including but not limited to client, stake holders, peers etc.
Process Oriented, Planning, Decision making, Data Handling, Ability to prioritize, Ability to meet deadlines and work under pressure in an unstructured environment
Detail oriented with Strong organizational and Presentation skills
Flexible to work in a 24X7 environment (night shifts and weekends basis scope)
Ability to generate and implement out of the box ideas and
Process improvement
initiatives in the process.
Designed the FMEA framework in the existing organization or in the past
Interested candidates can mail their cv at  or call at
Title: Quality Manager/International Banking Voice Process
Company: BPO
Location: Bangalore, Karnataka, India
Category: Quality Assurance – QA/QC
