Overview
Quality Officer- Customer Care Jobs in Dubai, UAE/Dubai at Trans Skills Group
Position: Quality Officer- Customer Care 2 positions
A degree in a relevant area suchas business management isparticularlyuseful especially ifit includes quality managementmodules.
Excellentdocumentation and presentationskills
Excellentknowledge of Microsoft Office & dataanalytics.
Profoundknowledge of quality controlstandards.
Practicalexperience in quality assuranceprocedures.
Stronginterpersonal skills including adeptness in deliveringconstructivefeedback.
Effectiveorganizational skills and familiarity withgoalsettingmethodologies.
Evidenceof skill in data visualization and understanding of supportmetrics.
Understandingof fundamental business metrics and their relationshipwithsupportoperations.
Requirements
Key Responsibilities
Establishand  refine internal standards for support and qualityassurance.
Evaluatesupport engagements against predetermined qualitybenchmarks.
Provideagents with constructive feedback and guidance duringregularmeetings.
Engagein dialogue with agents to elaborate on and clarifyfeedback.
Analysecustomer service metrics and their correlation with supportteamperformance.
Devisestrategies to enhance support
KPIs.Assistin enhancing agent performance through targeted guidanceandongoingsupport.
Identifytraining and onboarding needs and spearhead relevantinitiatives.
Monitorcustomer service performance at both individual agent andteamlevels.
Generatecomprehensive reports reflecting supportperformance.
Communicatesupport team performance findings to uppermanagement.
Participatein calibration sessions to ensure consistency ininternalevaluations.
Fostera positive teamculture Key Skills   Computer Hardware,Corporate Paralegal,CNC,Lab Technology,Air Pressure Handling
Employment Type
:
Full Time
Experience:
5 years Vacancy: Â 1
Title: Quality Officer- Customer Care
Company: Trans Skills Group
Location: Dubai, UAE/Dubai
Category: Quality Assurance – QA/QC
