Overview
Quality Production Lead Jobs in Everett, WA at Pallet PBC
Description:
The Training and Quality Assurance (QA) Manager is responsible for overseeing the development, implementation, and maintenance of training programs and quality assurance initiatives within the healthcare revenue cycle operations. This role ensures that all employees are properly trained in regulatory requirements, industry best practices, and company procedures while maintaining the highest standards of compliance, accuracy, and efficiency throughout RevOne Companies. The Training and QA Manager also leads efforts to continuously improve performance, reduce errors, and minimize risks related to the healthcare revenue cycle, customer service and much more.
Essential Duties of the Position
Design, develop, and implement comprehensive training programs for new hires and ongoing education for existing employees in all areas of the healthcare revenue cycle (billing, coding, collections, accounts receivable, insurance verification, denial management, etc.).
Ensure training materials are current and in compliance with healthcare laws, regulations (e.g., HIPAA, FDCPA, etc.), and organizational policies.
Conduct training sessions both in-person and virtually, as needed, for employees across multiple departments and companies
Assist managers and administration in developing and managing a quality assurance (QA) program to monitor the accuracy and efficiency of revenue cycle processes
Conduct regular audits and reviews to assess the quality and compliance of work performed by staff, identifying areas of improvement and ensuring adherence to regulatory standards.
Provide feedback and corrective actions to staff regarding audit results and ensure continuous improvement.
Collaborate with management to identify inefficiencies, compliance risks, and operational challenges within revenue cycle processes.
Participate in initiatives to streamline processes, reduce errors, and enhance productivity within the revenue cycle workflow.
Generate detailed reports on training outcomes, quality assurance findings, and performance trends for senior leadership.
Provide regular updates on training and quality assurance activities to management.
Ensure all training materials and QA practices adhere to federal, state, and payer-specific regulations, including HIPAA, FDCPA, Red Flag and other applicable standards.
Provide individual or group coaching as necessary to help staff achieve optimal performance
Requirements:
Responsibilities of the Position
Exemplifies the Mission/Vision/Core Values of RevOne Companies in all personal and professional behavior
Policies and practices of the company
Organize and Maintain Employee Records
Excellent time management
Assist HR in any requested task
Including: building maintenance, employee appreciation, employee relations, scans, events, etc.
Ability to operate media equipment such as computers, projectors, etc.
Work with company attorney to ensure all legal aspects of compliance are being followed
Knowledgably answer questions/concerns in regards to HIPAA, FDCPA, Red Flag, Dialer, etc.
Market company training opportunities to employees and provide information on benefits to encourage participation
Requirements of the Position
Ability to communicate clearly and succinctly, utilizing proper grammar and telephone etiquette.
Excellent verbal and written communication skills.
Attend seminars, trainings and/or meetings to learn new training methods and techniques
Friendly, positive, patient, upbeat.
Excellent organizational skills.
Knowledge of all companies and departments within RevOne Companies
Knowledge of Microsoft Office software is required, including Word, Excel, and Outlook.
Employee must be able to perform under pressure and in a fast-paced environment.
Employee must be able to multi-task, prioritize and meet deadlines.
Responsibility
The incumbent makes a substantial impact on the client, employees, and management. Errors by this employee could go unnoticed and cause significant impact. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Work Environment
This position is a full time, in office position at RevOne Companies in Greenwood, IN. Occasional travel to client locations may be required for training sessions or team meetings.
Why Join Us
You will have the opportunity to impact the success of the organization, ensure that industry regulations are followed, and foster a culture of continuous improvement.
If you are passionate about healthcare revenue cycle management, compliance, and staff development, we invite you to apply and become part of our team.
Title: Quality Production Lead
Company: Pallet PBC
Location: Everett, WA
