Overview
Quality Program Lead, Customer Service – USDS Jobs in Los Angeles, CA at TikTok
Be The Difference Begins with Great People.
Are you looking for a new opportunity where you can make the difference in the lives of students and faculty? We’re always looking for highly talented individuals to join our team – people who think big, care deeply, and believe in being the difference in their work and community.
We prioritize student success, access to education, and service in our work to educate well-rounded servant leaders who transform their fields, our society and the world. Our Catholic, Jesuit approach emphasizes student engagement with the world around them and formation of the heart and mind.
We believe in our mission: The search for truth, the discovery and sharing of knowledge, the fostering of personal and professional excellence, the promotion of a life of faith, and the development of leadership expressed in service to others. These core values guide our relationships with our students, each other, and our community.
Marquette University offers a rich and competitive Total Rewards package including medical, dental, vision, 403(b) with up to 8% university match, generous time off package, and tuition benefits for employees, spouses, and dependents with no payback requirement! For more information, please view the Total Rewards Guide.
The Automation and AI Analyst is a key contributor and innovator in IT Services’ efforts to enhance operational efficiency and organizational performance. They design, deploy, and maintain automation solutions and serve as a subject matter expert for automation and AI tools. The analyst collaborates with cross-functional teams to gather requirements and ensure solutions align with objectives. The analyst creates and maintains technical documentation and monitors systems to ensure the reliability and security of automation solutions.
This is your next opportunity to join an organization that invests in their employees’ career journey by diversifying their skills, deepening their expert knowledge, encouraging a healthy work-life balance, focusing on personal wellbeing, providing leadership training, and sustaining a culture of respect and inclusion.
Duties and Responsibilities
1. Design, deploy, and maintain automation / AI solutions to enhance efficiency, accuracy, and business performance. Monitor performance and generate reports to continuously improve the effectiveness, reliability, and security of the automation applications and AI agents.
2. Integrate AI functionality into existing processes and platforms to solve business challenges and optimize operations.
3. Collaborate with cross-functional teams to gather requirements and understand workflows, objectives, and functional interdependencies. Liaise with the business units and IT Services to ensure that requirements are understood and solutions align with business objectives.
4. Serve as a resource and subject matter expert for automation and AI tools. Establish best practices related to configuration and deployment of the tools. Develop appropriate documentation and training resources for IT Services and other stakeholders in the use of these tools.
5. Keep abreast of the latest advancements in AI and automation technologies to continuously improve Marquette’s capabilities.
6. Responsible for the supervision of student employees which includes but is not limited to hiring, training, disciplinary actions, ending the student’s assignment, etc.
Required Knowledge, Skills and Abilities
Bachelor’s degree preferably in Information Technology, Computer Science, or a related field; or comparable experience.
A minimum of 4 years demonstrated experience using automation platforms or code, in the technical design, implementation, testing, and documentation of automation solutions, and in collaborating with cross-functional teams to map and automate business processes.
Previous workplace experience with web service technologies and the ability to quickly learn and utilize APIs for unfamiliar systems.
Previous workplace experience with AI technologies and integrating them into existing systems.
Strong analytical and problem-solving skills.
Demonstrated continuous improvement mindset.
Excellent communication and collaboration skills. Demonstrated ability to communicate technical concepts to non-technical audiences.
Preferred Knowledge, Skills and Abilities
Master’s degree preferably in Information Technology, Computer Science, or a related field; or comparable experience.
IT automation certification, e.g. ISA Certified Automation Professional (CAP).
AI certification from reputable institutions.
Experience with automation platforms and tools, e.g. Power Platform, Workato, Selenium, Boomi, Mulesoft, or Informatica.
Experience with Python, PowerShell, or other programming languages commonly used in automation.
Proficiency with modern development tools, e.g. Azure DevOps, and source control methodologies, e.g. Git.
Familiarity with SQL and relational database concepts.
Familiarity with process improvement methodologies.
Familiarity with ITSM concepts.
Department IT Services Posting Date 04/25/2025 Closing Date Special Instructions to Applicants EOE Statement
It is the policy of Marquette University to provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other applicable federal or state-protected classification.
Required Documents
Required Documents
Resume
Cover Letter/Letter of Application
Optional Documents
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Title: Quality Program Lead, Customer Service – USDS
Company: TikTok
Location: Los Angeles, CA
