Overview
Quality Program Manager Jobs in Township of Lawrence, Michigan, USA at SSi People
Location: Township of Lawrence
Job Title:
Quality Program Coordinator
Location:
Princeton Pike, Lawrenceville, NJ
Duration: 12 months with possible extension
The Quality Program Coordinator, Customer Information Services (CIS), serves as a member of the Customer Information Services Team. This team is focused on designing, delivering, and continuously evolving Commercialization contact center capabilities while optimizing customer experience.
This role will focus on 2 key areas:
Quality excellence for both branded and unbranded omni-channel campaigns and programs
Identifying and supporting execution of continuous improvement efforts leading to improved customer experience, operational quality, and enhanced processes and standards.
QUALIFICATION &
EXPERIENCE:
3+ years of Contact Center quality assurance and/or training experience; preferably in Life Sciences, Pharmaceutical, or Healthcare industries
Experience with multi-channel contact centers (Phone, Live Chat, Email, Chatbot, Social, CSAT, and SMS)
Proactive self-starter with the ability to work independently
Must be detail oriented and have excellent listening skills and ability to analyze and recognize subtleties in a conversation
Strong analytical and problem-solving skills
Proficient in the use of Microsoft Office.
Experience with Power
BI and Tableau preferred
Effective communicator with excellent verbal and written skills both in comprehension and expression
Exhibits all Client Values (Integrity, Innovation, Urgency, Passion, Accountability, and Inclusion)
Fluent in English both written and spoken
Seniority level
Mid-Senior level
Employment type
Contract
Job function
Project Management, Quality Assurance, and Marketing
Industries
Pharmaceutical Manufacturing, Biotechnology Research, and Medical Equipment Manufacturing
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Title: Quality Program Manager
Company: SSi People
Location: Township of Lawrence, Michigan, USA
Category: Healthcare, Quality Assurance – QA/QC
