Overview
Quality Specialist Jobs in Springfield, MO at Jordan Valley Community Health Center
HOMEE is a tech-enabled managed repair network specializing in property repair claims. At HOMEE, we are focused on bringing new solutions and processes to the claims repair space to help policyholders return to normal faster. Quality Support Specialists are responsible for maintaining oversight of property insurance claim estimates and work closely with HOMEE Providers, the Property Claim Repair Team and Carrier Adjusters.
Description
HOMEE is a tech-enabled managed repair network specializing in property repair claims. At HOMEE, we are focused on bringing new solutions and processes to the claims repair space to help policyholders return to normal faster.
Role:
Quality Support Specialists are responsible for maintaining oversight of property insurance claim estimates and work closely with HOMEE Providers, the Property Claim Repair Team and Carrier Adjusters.
Specific duties include but are not limited to:
Review service provider estimates and supplements for technical and pricing accuracy within established service level agreements
Validate proposed work is appropriate and meets industry guidelines
Review and verify supporting documentation
Communicate estimate revisions and requests with service providers
Negotiate with service providers as needed
Create and edit estimates using CoreLogic and Verisk products as needed
Utilize third-party automated estimate review products including Validate and Xpert
Keep systems up to date with the current assignment status
Keep abreast of customer requirements and service level agreements
Handle workmanship claims as needed
Perform quality control reviews (internal & external)
Requirements:
5-10 years of experience in property claims adjusting, estimatics, or contracting/construction
Experience with Verisk (Xactimate) and CoreLogic WorkSpace/Estimate platforms
Experience with Verisk Xpert and CoreLogic Validate platforms
Excellent communication skills with the ability to effectively communicate with different audiences
Sound judgement in addressing business issues
Sense of urgency to ensure that tasks are completed on time
Strong organization and time management skills
Desire to seek out the most efficient and effective way to solve problems and complete tasks
Proficient with technology, including typing and mobile apps
Industry certifications such as IICRC, HAAG, and CPCU preferred
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Title: Quality Specialist
Company: Jordan Valley Community Health Center
Location: Springfield, MO
