Overview
Quality Supervisor Jobs in Wilmington, Massachusetts, USA at Cencora
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.
Apply today!
Job Details
Position hours: Monday-Friday 8:00am – 5:00pm or 9:00am – 6:00pm
Please note, this position is fully onsite at our facility in Wilmington, MA. Candidates will be required to work onsite Monday-Friday. This position does not offer a hybrid or remote work option.
This role plays a crucial role in ensuring compliance with World Courier policies and procedures at the local level. They are responsible for overseeing quality-related activities within the Transport divisions of the organization. They provide guidance to office and divisional associates on matters of quality and compliance.
Key Responsibilities
Incident Management: Review and manage incident documentation, participate in investigations, provide quality input, support corrective actions, and report deviations to global QA and local leadership. Ensure effective handling of customer complaints.
QMS Management: Develop and maintain a robust Quality Management System (QMS), organize management review meetings.
Supplier Qualification Management: Oversee supplier evaluation, audits, and performance monitoring to meet quality expectations.
Inspections and Certification Audits: Serve as main auditor contact, communicate with relevant parties, respond to inquiries, and develop corrective action plans.
Risk Management and Change Control: Support risk management and change control processes, communicate changes to clients.
Pest Control and Facility Cleaning: Ensure proper implementation and documentation of pest control and cleaning programs.
Technical Quality Support: Oversee technical change controls, calibration, maintenance, and validation programs.
Documentation Management: Ensure accurate documentation of all quality-related activities.
Quality Data Management: Use software tools like Master Control and SharePoint for quality data management.
Quality Checks and Control: Monitor product/service quality throughout the lifecycle, conduct quality checks.
Compliance Assurance: Ensure adherence to industry standards, regulations, and internal policies.
Quality Training and
Education:
Develop and implement training programs on quality standards and practices.
Process Improvement: Identify opportunities for process enhancements, participate in client feedback monitoring, and implement improvement methodologies.
Perform other duties as assigned.
Experience and
Education
High School Diploma/GED required; BS in Science, Quality Management, Engineering, or related field preferred.
2-5 years of experience in Quality, Operations, or related healthcare field.
2+ years of coordination/supervisory experience in a similar setting.
Basic PC skills including MS Word, Excel, PowerPoint.
Understanding of quality assurance in a regulated environment.
Strong problem-solving, communication, and organizational skills.
Ability to build relationships internally and externally.
Ability to work independently and in a team.
What Cencora Offers
We provide competitive compensation, benefits, and resources supporting an inclusive culture. Benefits include health coverage, wellness programs, parental leave, training, mentorship, and more. For details, visit
Salary Range
*
$56,500 – $83,270. Actual salary may vary based on location and other factors.
Equal Employment Opportunity
Cencora is committed to equal opportunity employment and reasonable accommodations for individuals with disabilities. For accommodation requests, contact  or
Affiliated Companies:
World Courier Inc.
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Title: Quality Supervisor
Company: Cencora
Location: Wilmington, Massachusetts, USA
Category: Quality Assurance – QA/QC (Quality Control / Manager, Quality Technician/ Inspector, QA Specialist / Manager, Quality Engineering)
