Overview
Quality Supervisor (PENA) Jobs in United States at PENA Panasonic Energy of North America
Responsibilities:
Evaluates customer complaints; including the coordination of documentation review, sample testing, and root cause analysis.
Leads and/or facilitates the compliant investigation to reduce or eliminate causes of the complaints.
Analyzes complaint data and reports trends and triggers for significant complaint issues.
Trends complaint data to identify significant changes and identifies chronic complaint categories.
Documents all activities related to complaint analysis, failure investigation, corrective action, preventive action, and efficiency.
Maintains customer complaint related files per policy/procedures.
Handles returned samples in a safe manner, taking all vital precautions related to contaminated and ‘sharp’ products.
Audits corrective actions implemented to remedy complaints for efficiency.
Ensures compliance with Federal Regulations and International Standards where appropriate.
Performs dimensional inspections for all departments as needed.
Provide Continues Improvement solutions to their process, department or the facility.
Performs miscellaneous duties as required.
Requirements:
Bachelor of Science preferred but experience would be considered
Must have experience answering customer complaints to include review of Batch records and determination of root cause for complaint issue
Must have adequate written skills to write summary of investigation.
Experience in software program Trackwise would be a plus.
Job Type: Contract
Pay: $19.93 – $21.27 per hour
Schedule:
8 hour shift
Monday to Friday
Work Location: In person
Title: Quality Supervisor (PENA)
Company: PENA Panasonic Energy of North America
Location: United States
