Overview
Quality Supervisor USA Jobs in United States at Frulact
About defi SOLUTIONS: defi SOLUTIONS partners with captives, banks, credit unions, and finance companies of all types and sizes to allow lenders to focus and transform their operations. The company’s comprehensive suite of originations, servicing, and analytics solutions, together with technology-enabled processing services, creates a flexible, configurable, and scalable platform that addresses lenders’ and borrowers’ ever-evolving needs. defi SOLUTIONS combines the expertise of defi SOLUTIONS and the former Sagent Auto Lending with the backing of Warburg Pincus, Bain Capital Ventures, and Fiserv.
What is in it for You?
Paid Training
Up to four weeks of PTO (Paid Time Off) allotted per year to encourage a healthy work/life balance
Tuition Reimbursement
Day One – Comprehensive Benefits Package
We encourage your individual growth and look to promote within!
Workplace Values: The Quality Assurance Specialist will be expected to operate in line with our workplace values which are:
Get it done
Win as a team
Better every day
Do it with passion
Duties and Responsibilities: The Quality Assurance Audit Specialist will manage the Contact & Servicing Center’s Quality Management System to ensure accuracy, efficiency, and effectiveness. You will support our back-office teams to identify and mitigate risk.
Work directly with internal teams to build out robust Quality Programs, including developing controls and reporting
Work directly with our clients to build out Quality Programs that meet their requirements and expectations
Conduct daily sampling of operational transactions and outputs to verify accuracy and completeness
Record and analyze sampling results to identify trends and areas for improvement
Deliver and present Quality results to senior leadership and clients
Collaborate with internal teams and management, and clients on process improvements
Identify ways to leverage existing technology and Microsoft Products to eliminate gaps and mitigate risk
Promote a culture of continuous improvement
Perform ad-hoc functions as necessary
Additional Skills/ Knowledge:
Strong documentation and procedure writing skills, including experience creating procedure documents
Committed to continuous improvement by identifying quality, efficiency, or cost savings opportunities
Demonstrated ability to effectively manage multiple tasks with strict deadlines while maintaining a high level of quality and service Quality focused with strong attention to detail
Able to “Think Differently” and ask questions
Able to adapt to a constantly changing, fast-paced environment
High level of professionalism required. Must be a positive example for other teams and department members.
Ability to conduct and facilitate meetings with associated, various levels of management and clients
High energy, self-motivated and confident
Enjoys working in a close team environment
Able to show initiative and work with minimal direction
Strong time management, organization, and prioritization skills
Strong problem-solving and analytical skills
Strong leadership skills
Ability to work regular; predictable attendance is a requirement
Exceptional attention to detail
Required Qualifications:
2+ years high volume collections and document processing experience
Proficient in MS Excel
Preferred Qualifications:
Associated Degree
2+ years’ high-volume collections and/or document processing experience e
Experience with building reports in Excel or SharePoint and working with automation
Prior experience in a client-facing role
Technical writing skills a plus
Travel required:
No travel is required for this position
Affirmative Action/EEO Statement: defi SOLUTIONS is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, disability, or protected veteran status.
Title: Quality Supervisor USA
Company: Frulact
Location: United States
