Overview
Quality Technician Jobs in Nashville, NC at The Crump Group USA Inc.
Join Our Team as a Program Quality & Data Analyst and help make a difference in the lives of children, youth, and families!
(This is an on-site in person position.)
Job Summary
Are you passionate about supporting the healthy development of children, youth, and families for a brighter future?
Look no further! At Northern Children’s Services (Northern), every role in the organization contributes to helping us achieve our mission and vision.
We believe that every child and youth has the potential to transform themselves – no matter their background or life situation.
We work to “walk the talk” when it comes to our organizational values: Excellence, Respect, Resilience, Cultural Humility & Justice, Healing, and Wellness.
Why Choose Us? As a Program Quality & Data Analyst, you’ll embark on a fulfilling journey.
Leadership Opportunity
Supportive Environment
Empowerment and Progress
Effective Communication
Empowerment Through Planning
Continuous Monitoring and Progress
Documentation Excellence
Networking and Collaboration
Benefits:
We offer comprehensive health, dental, and vision insurance for full-time employees.
Life Insurance/AD&D and LTD: We provide full-time employees with a $20,000 life insurance policy through Mutual of Omaha Company at no cost. Additionally, Mutual of Omaha LTD coverage and AD&D insurance offer financial security to our employees and their families.
Our partner insurance company offers a range of self-funded insurance plans, including accident insurance, cancer insurance, life insurance, critical illness coverage, and short-term disability insurance, providing additional financial protection to our employees.
401(k) Retirement Plan: We offer a 401(k)-savings plan with a generous matching contribution after one year of employment.
Paid Leave: Employees have access to generous paid time off or sick leave, allowing them to prioritize their health and well-being.
Employee Assistance Program (EAP): Our EAP offers confidential referral and counseling services to help employees and their families manage life’s challenges, including stress management, legal and financial concerns, depression, and substance abuse.
Legal Services: Self-funded legal services provide valuable support and resources for various legal matters.
Qualifications You Bring:
Expertise
Physical Capabilities
Trauma-Informed Approach
At Northern Children’s Services, Inc., we value diversity, inclusion, and the well-being of every individual. Join us in our mission to empower children and families, one meaningful interaction at a time. Apply today and be a part of something truly extraordinary!
Northern Children’s Services supports the healthy development of children and youth, while stabilizing their families to build stronger communities. Everything we do at Northern Children’s Services is designed to create a better future for our families.
Program Quality & Data Analyst
Reporting to the Chief Operating Officer (COO) and working closely with program staff and leadership, the Program Quality & Data Analyst (Analyst) plays an integral role in the oversight and management of Northern Children’s Service’s (NCS) program quality, data management, and compliance initiatives. Responsibilities for this role include but are not limited to, oversight of Electronic Health Records and internal database systems, developing and maintaining data collection forms, generating reports, and analyzing and presenting gathered data. The Analyst is also responsible for conducting routine internal program file audits and assisting in preparing for regulatory and program audits to ensure compliance with internal and external standards.
Success in this position is reliant on the ability to create and manage systems, maintain strong written and verbal communication, build and sustain effective partnerships and collaboration with staff at all levels of the organization, as well as on the professionalism and maturity to manage highly sensitive and confidential information.
THE FOLLOWING ARE THE ESSENTIAL FUNCTIONS OF THIS POSITION
DATA MANAGEMENT
Serve as the administrator for NCS’ Electronic Health Records systems.
Maintain data collection forms within NCS’ Electronic Health Records systems.
Develop ad hoc reports to address program-specific needs and objectives as set by program and agency leadership.
Create dashboards, visualizations, and presentations to identify, analyze, and interpret trends.
Evaluate the completeness and accuracy of data.
Prepare aggregate data for the Chief Operating Officer (COO) that will inform the Executive Summary for the monthly Northern Board of Trustees meetings.
PROGRAM COMPLIANCE & QUALITY ASSURANCE
Demonstrate an understanding of city, state, and Community Behavioral Healthcare (CBH) regulations to ensure compliance across all program activities.
Manage approved record requests by retrieving records from the Electronic Health Records (EHR) system, organizing them electronically, and preparing them for distribution.
Schedule and conduct quarterly internal program file review audits to ensure compliance with internal and external standards and coordinate with program teams to obtain any missing documentation.
Prepare a written report for program leadership and COO detailing internal audit findings and providing recommendations for improvement.
Collaborate with COO and program leadership with preparation for all city and state regulatory and program audits, including ensuring pre-audit documentation is complete and in compliance with regulatory requirements.
Collaborate with program teams to analyze incident reports and provide recommendations for preventative measures to reduce future occurrences.
MISCELLANEOUS
Maintain internal SharePoint site for policies and ensure accessibility and communication to relevant staff when appropriate about policy changes, additions, deletions, etc.
Actively participate in NCS’ Safety Committee.
Become cross-trained to support and collaborate with other departments
Support special department projects.
Other duties as assigned
BASIC SKILLS
Excellent written and oral communication skills with the ability to communicate effectively and interact professionally with external stakeholders and staff at all levels of the organization.
Must have strong problem-solving and decision-making skills.
Possess the ability to define problems, collect and analyze data, and effectively communicate the findings in understandable, digestible, and useful ways across the organization, providing recommendations for quality improvement.
Proficiency in the use of the Microsoft suite of products, including Microsoft Word, Excel, Outlook, PowerPoint. Power BI preferred.
Possess the ability to organize, manage, and coordinate multiple tasks.
Exhibit comfortability and effectiveness in working both independently and collaboratively.
Understanding of behavioral healthcare, child welfare, housing, and other public systems of care and related healthcare laws, regulations, licensing, and standards.
Ability to live out Northern’s Mission, Vision, and Values.
Ability to demonstrate commitment to being trauma-informed and maintaining a therapeutic environment and community that promotes safety and nonviolence as the basis for all we do with clients and staff.
Ability to demonstrate knowledge and utilization of trauma-informed practices, including emotional intelligence, effective communication, understanding of the impact of trauma on development, strengths-based and person-centered practice, resilience focus, and commitment to growth and change.
QUALIFICATIONS
EDUCATION
(Required) Bachelor’s Degree from an accredited college or university, preferably in a human/social services or computer science field.
EXPERIENCE
A minimum of 3 years’ experience in an organization with state-licensed programs preferred, including at least 2 years in compliance auditing responsibilities.
A minimum of 2 years in data management and visualization.
Strong project management experience.
KNOWLEDGE
Understanding of Community Behavioral Healthcare (CBH) system; compliance, auditing, quality assurance, medical records activities and program licensing regulations.
Strong familiarity with Electronic Health Records systems
Skillful in report building
Skillful in Microsoft Office. Specific advanced skills in Excel, Power BI, and database management and presentation
Trauma-Informed Principles
Northern Children’s Services is committed to fostering a therapeutic environment rooted in safety, nonviolence, and resilience. Our policies are guided by trauma-informed principles, ensuring that we create a supportive and healing atmosphere for clients and staff.
A trauma-informed approach recognizes that past experiences, including trauma, can significantly impact a person’s behavior, emotions, and interactions. Therefore, we strive to:
Use emotional intelligence: Respond with empathy and awareness, even in difficult situations.
Communicate effectively: Listen actively, ask clarifying questions, and avoid judgmental language.
Understand trauma’s impact: Be aware that clients or colleagues may react based on past experiences, not just the present moment.
Apply person-first, strengths-based language: Focus on people’s strengths and abilities rather than defining them by their challenges (e.g., saying “a person experiencing homelessness” instead of “a homeless person”).
By adhering to these principles, we ensure that our workplace is not only effective but also compassionate and inclusive for everyone.
Americans with Disabilities: As with all positions at Northern Children’s Services, Inc. we recognize the importance of accommodations individuals with disabilities. In that, we are committed to every extent possible accommodating disabled individual. We recognize the American With Disabilities Act of 1991 and understand the need to reasonably accommodate employees. All accommodation will be evaluated on a case- by case basis, evaluating the essential functions of the positions.
DISCRIMINATION IS PROHIBITED IN EMPLOYMENT, PROMOTION, ASSIGNMENT OR DISMISSAL, ON THE BASIS OF RACE, RELIGION, COLOR, AGE, SEX, NATIONAL ORIGIN, and HANDICAP, OR RECEIPT OF SERVICES FOR MENTAL DISABILITY.
Title: Quality Technician
Company: The Crump Group USA Inc.
Location: Nashville, NC
