Overview
Quality Technician Jobs in Michigan City, IN at SPX
Company: Oak Street Health
Title: Specialist, Centralized Quality (Pharmacy Technician)
Location: Remote
Role Description:
The Specialist, Centralized Quality (Pharmacy Technician) role is responsible for assessing the quality of the Centralized Pharmacy Technician program. The role monitors inbound and outbound calls, documentation, and other activities to assess a Pharmacy Technician team member’s demonstration of service behaviors, technical accuracy, customer service performance, efficiency, and adherence to company policies, and programmatic workflows. The role will also provide analysis of feedback submitted from our field partners.
Core Responsibilities:
Perform call, documentation, and other task monitoring and provide feedback on performance, all with appropriate discretion and professionalism
Identify and provide suggestions on workflow improvement
Investigate issues, taking proactive measure to correct issues
Partner with various departments to minimize repeat errors
Monitor and report trend data to the necessary parties
Understand and identify customer service expectations and share gaps/trends with leadership
Maintaining licensure and certification
Complete all Continuing Education expectations
Other duties as assigned.
Remote Work Requirements:
Proficient PC skills, computer literacy, basic Google Suite skills, and ability to navigate systems
Prior remote work experience
Ability to obtain high-speed internet and hardwire equipment to router/modem
Distraction-free and private remote work environment required as well as reliable dependent care during working hours
Ability to provide own transportation for instances where on-site support is required for employees located within 50 miles of a physical OSH location/center
Ability to participate in classroom-style remote training sessions
An understanding of the high level of conscientiousness, professionalism, and reliability that is required in a remote work environment
What are we looking for?
At least 1 year minimum experience with Oak Street Health Centralized Pharmacy Technician program, (Medication Adherence Specialist II or above OR Pharm Tech II or above)
Consistently demonstrates strong problem-solving abilities, effective communication, and a thorough understanding of customer needs
Demonstration of a strong desire to learn and grow in their role
1+ year of Quality Assurance experience preferred
High school diploma or equivalent required; Undergraduate degree preferred
Active Pharmacy Technician license
Certified Pharmacy Technician (CPhT) certification required
Proficient with technology, software applications, and phone systems
Exceptional verbal and written communication skills
Demonstrated ability to meet and/or exceed determined performance goals
Strong working knowledge of MS Office and Google documents/spreadsheets
Spanish speakers preferred, but not required
US work authorization
Someone who embodies being ‘Oaky’
What does being “Oaky†look like?
Radiating positive energy
Assuming good intentions
Creating an unmatched patient experience
Driving clinical excellence
Taking ownership and delivering results
Being relentlessly determined
Why Oak Street Health?
Oak Street Health is on a mission to ‘Rebuild healthcare as it should be”, providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient’s communities, and focused on the quality of care over volume of services. We’re an organization on the move! With over 150 locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody ‘Oaky’ values and passion for our mission.
Oak Street Health Benefits:
Mission-focused career impacting change and measurably improving health outcomes for medicare patients
Paid vacation, sick time, and investment/retirement 401K match options
Health insurance, vision, and dental benefits
Opportunities for leadership development and continuing education stipends
New centers and flexible work environments
Opportunities for high levels of responsibility and rapid advancement
​Company-provided work-from-home equipment, including a laptop, computer monitor, docking station, keyboard, mouse, and USB ethernet adapter
Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply.
Learn more at www.oakstreethealth.com/diversity-equity-and-inclusion-at-oak-street-health
Title: Quality Technician
Company: SPX
Location: Michigan City, IN
