Overview
REF68137V-Assistant Manager – Transactional Quality- Vizag (US shifts) Jobs in Visakhapatnam Rural mandal, India at WNS
Title: REF68137V-Assistant Manager – Transactional Quality- Vizag (US shifts)
Company: WNS
Location: Visakhapatnam Rural mandal, India
Company Description
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.
Job Description
GDS – Sabre & Amadeus knowledge.
IATA Certification / Diploma in travel preferred
Experience of working with or for a Global Travel Management company (TMC)
Quality Domain/background would be preferred.
Understanding of complex ticketing logics
Has experience in managing TMC Back end processes. Fulfillment of Air, Hotel, Queue Management
Good verbal and written communication skills.
Understand and abide by the importance of discipline, punctuality & protocol
Flexible with shifts – 24X7 Set up
Real Time Monitoring and allocation of work
Ensure all reports are delivered accurately and on time
Acknowledge and communicate effectively with the Client
Conduct trainings/refreshers
Monitor production hours, shrinkage etc
Job Location- Vizag- WFO (6 days)
Shifts- US shift (Rotational)
Qualifications
Any Graduate/PG/MBA.
Minimum 3Years of Work Experience in Quality Assurance or a related area.
Familiarity with quality management tools and methodologies (e.g., Six Sigma, ISO) is a plus.
Strong analytical skills and attention to detail.
Excellent communication and interpersonal skills.
