Overview
Représentant du service sur le terrain Jobs in Montréal, Quebec, Canada at CSA Group
Description
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Field Service Representative
Job Summary:
To maintain the integrity of the CSA registered Mark by conducting factory inspections and safeguarding on-going conformity of products bearing the CSA Mark.
Responsibilities:
Conducts factory inspections at CSA authorized factories. Selects representative product samples to audit; determines if sample complies with all applicable standards and Certification report; reviews quality control and testing documentation.
Prepares Factory Inspection Reports (FIR), Initial Factory Evaluation (IFE) reports, and consumer product evaluation reports to document inspection findings per procedures and work instructions. Reviews previous FIR’s to determine if previous deviations have been corrected. With supervision, determines satisfactory corrective action and time frame to implement the changes; determines if non-compliance merits stop shipments, re-investigation or removal of CSA mark and takes appropriate action.
Maintains contact with clients by following up, providing information, and responding to inquiries. Keeps current on new services available and communicates these to clients as necessary and assists clients with making changes to their records (address, company name, etc) with CSA.
Education and Experience:
Bachelor’s Degree in Engineering with 0 years of experience; or related Sciences with 1-2 years of industry related experience; or Engineering Technology or Associates Degree, with 2-3 years experience; or Licensed Journeyman Discipline; or related technical field with 5-7 years experience
Strong interpersonal skills; self-starter; good decision-making skills and organizational skills
Strong conflict resolution skills to be able to handle difficult situations
With assistance, able to read and interpret engineering drawings and test data as required to complete assigned duties
Computer skills (word processing, e-mail)
Usage of calibrated measurement instruments, high voltage test equipment, hand tools
Ability to manage multiple inspection files and changing schedules and deadlines with supervision
Working knowledge of laboratory instrumentation, as well as general laboratory procedures as they relate to performing factory inspections
Title: Représentant du service sur le terrain
Company: CSA Group
Location: Montréal, Quebec, Canada
Category: Engineering, Quality Assurance – QA/QC
