Overview
Sales Quality Audit Representative Jobs in Biddeford, USA at Rose International, Inc.
To support quality assurance efforts in the insurance industry, the full-time Sales Quality Audit Representative will conduct audits, provide feedback to reduce compliance risk, and ensure proper resource usage by agents while working remotely.
Key responsibilities
- Conduct audits and provide feedback to reduce compliance risk
- Demonstrate understanding of applicable Quality guidelines and adhere to established processes
- Ensure appropriate usage of available resources by agents to respond to callers
Required qualifications
- High School Diploma or equivalent
- Minimum of 2 years of experience in quality audits or quality assurance reviews
- Minimum of 2 years of experience in customer service call auditing or call quality monitoring
- Bilingual in English and Spanish
- Experience in a fast-paced office environment
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Title: Sales Quality Audit Representative
Company: Rose International, Inc.
Location: Biddeford, USA
Category:
