Overview

SDET Jobs in Southlake, TX at Charles Schwab

Company Overview

Are you passionate about improving the quality of mental health services and ensuring clinical compliance? We are seeking a Community Support Team (CST) QA Specialist to be responsible for auditing, tracking, and supporting key documentation across the CST program. This position ensures compliance with Medicaid standards, agency policies, and clinical best practices, helping to maintain high-quality service delivery for the individuals and families we serve.

Responsibilities

Assist clients in navigating community resources and services.
Provide support and guidance to individuals facing mental health challenges.
Collaborate with healthcare professionals to develop individualized support plans.
Facilitate group sessions and community outreach activities.
Monitor client progress and provide feedback to the treatment team.
Maintain accurate records of client interactions and services provided.

Requirements

Documentation Review & Compliance Monitoring Conduct regular audits of client charts to ensure timely and accurate completion of:

Quality of Care Oversight

Analyze quality of care survey data submitted by clients and families
Identify trends or concerns and report findings to leadership
Work with staff to improve client satisfaction and address service delivery issues

Training & Staff Support

Provide training and ongoing guidance to CST providers on documentation standards
Assist in developing tools and resources that support quality and compliance

Reporting & Communication

Generate monthly reports on compliance and documentation completion rates
Participate in quality improvement initiatives and team meetings

Systems & Tracking

Maintain tracking systems for documentation deadlines and expirations
Utilize EHR and QA dashboards to monitor compliance metrics

Qualifications:

Education/Experience:

Bachelor’s degree in a human services field, healthcare administration, or related discipline (required)
Minimum of 2 years of experience in behavioral health, quality assurance, or healthcare compliance

Job Type: Full-time

Pay: $40,000.00 – $45,000.00 per year

Benefits:

Dental insurance
Health insurance
Paid time off
Vision insurance

Schedule:

Monday to Friday

Work Location: Remote

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Title: SDET

Company: Charles Schwab

Location: Southlake, TX

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