Overview
Senior Associate I – Quality Complaints Jobs in Breda, North Brabant, Netherlands at Panda International
Title: Senior Associate I – Quality Complaints
Company: Panda International
Location: Breda, North Brabant, Netherlands
Quality Complaints – Senior Associate
Location: Breda
Role Summary
The Senior Associate I – Quality Complaints is responsible for managing product quality complaint investigations for commercial and clinical products in compliance with internal procedures and global regulatory requirements. The role supports the complaint handling and surveillance process by ensuring investigations are completed accurately and within defined timelines, while collaborating with internal stakeholders, manufacturing sites, suppliers, and contract manufacturers.
This position contributes to maintaining compliant quality systems, supporting regulatory inspection readiness, and driving continuous improvement through complaint trend analysis and quality oversight.
Responsibilities
• Initiate and manage product quality complaint investigations and safety-related quality investigations
• Perform complaint assessments in accordance with complaint handling procedures and regulatory guidelines
• Ensure investigations and assessments are completed accurately, documented appropriately, and closed within required timelines
• Coordinate with internal teams, manufacturing sites, suppliers, and contract manufacturers to resolve complaint investigations
• Escalate potential quality or compliance issues to management when necessary
• Support continuous improvement initiatives by identifying recurring issues and trends from complaint data
• Participate in regulatory inspections, internal audits, and third-party audits related to complaint handling processes
• Maintain compliance with GMP, quality standards, and applicable regulatory requirements
• Collaborate effectively within a matrixed and cross-functional environment
Qualifications
• Master’s degree OR Bachelor’s degree with 2+ years of Quality experience OR Associate’s degree with 6+ years of Quality experience
• High school diploma/GED with 8+ years of Quality experience
• Strong ability to manage workload and prioritize tasks within defined timelines
• Effective organizational, communication, and problem-solving skills
• Ability to consistently deliver accurate and high-quality work
• Familiarity with project management tools and systems
• Comfortable working in collaborative and cross-functional teams
Preferred Experience
• Experience in biotechnology, pharmaceutical, or regulated manufacturing environments
• Bachelor’s degree in a scientific discipline preferred
• Experience with quality assurance, complaint handling, or manufacturing quality systems
• Understanding of manufacturing and testing processes, including:
• API manufacturing
• Drug substance manufacturing
• Drug product manufacturing
• Packaging operations
• Device manufacturing processes
• Knowledge of GMP regulations and regulatory inspection expectations
• Experience working with external suppliers, manufacturers, or global quality teams
Interested? Apply now or send CV to [email protected]
