Overview
Senior Officer Application & Service Assurance Jobs in Islamabad, Islāmābād, Pakistan at Zong 5G
Title: Senior Officer Application & Service Assurance
Company: Zong 5G
Location: Islamabad, Islāmābād, Pakistan
Job Purpose:
The role supports network performance, service assurance and customer experience improvement across Core platform. To monitor, analyze, and improve core network performance and service quality by proactively identifying network degradations, conducting root cause analysis, and ensuring compliance with defined KPI/KQI targets.
Job Responsibilities:
- Perform performance analysis of PS Core, IMS, CS Core, VAS, and supporting platforms.
- Define, monitor, and optimize service assurance thresholds and KPIs/KQIs.
- Conduct service impact assessment and cause analysis for network and service degradations.
- Analyze subscriber experience, traffic trends, accessibility, retainability, mobility, and throughput performance.
- Correlate faults, performance data, and customer complaints to identify service issues.
- Generate daily, weekly, and monthly performance reports and dashboards.
Eligibility Criteria (Education, Knowledge, Experience and Skills):
Education:
- In principle to have a minimum bachelors degree preferably in Electrical / Telecom Engineering or other relevant degree.
Work Experience:
- Should have preferably up to 1 year of experience.
Skills – Generic:
- Analytical and problem-solving skills.
- Report writing and documentation skills.
- Stakeholder management and cross-functional coordination.
- Proficiency in Microsoft Excel, PowerPoint, and reporting tools.
Skills – Job Specific:
- Understanding of Mobile Core Networks (EPC, IMS, CS Core).
- Knowledge of LTE, VoLTE, VoWiFi, 5G NSA services and related KPIs/KQIs.
- SQL and data analysis skills for KPI reporting and troubleshooting.
- Familiarity with OSS/BSS environments and telecom operational processes.
- Ability to interpret network performance trends and recommend optimization actions.
