Overview
Senior Quality Assurance Administrator Jobs in Minneapolis, MN at Wells Fargo
Holiday Inn Club Vacations operates a Quality Assurance department within Sales Operations. The employees in this department, the Quality Assurance Officers (QAOs), provide specialized administrative support to the Sales departments. The primary function of the Quality Assurance Officer is to reduce the number of completed sales that result in rescission or default. To accomplish this broad objective, QAOs are required to undertake a variety of special assignments and tasks and to use their discretion to resolve purchasers’ issues, concerns, and questions.
ESSENTIAL DUTIES AND TASKS:
Executes proper communication with all Holiday Inn Club Vacations affiliated departments, management, and HCV owners.
Confirms sales and verifies contracts for HCV sales.
Handles walk-in cancellations and owner cancellation calls; rewrites sales and assists QAOs with the mail-out process to recover lost business.
Assists QA management with training and improvement of new and existing employees.
QUALIFICATIONS:
Must be process-oriented with attention to detail
Self-directed and independent with projects but works as a team player
Excellent customer service skills
Strong oral and written communication skills
Strong work ethic and a high energy level
Strong administrative, organization, and planning skills
BENEFITS/COMPENSATION/REPUTATION:
At Holiday Inn Club Vacations, we provide the following benefits to ensure your career is on the right path to success:
Outstanding & Fun Company Culture
Weekly Pay
Paid (ARDA award-winning) Training
Benefits at 90 days – Medical, Dental, Prescription, Vision & Even Elective Benefits Such As Life, Disability, Accident, Pet, & More
Health Savings & Flexible Spending Accounts
PTO (And Even Volunteer PTO)
Employee Assistance Program (EAP) – Counseling Sessions Include Family, Finances, & Legal Advice (6 Sessions Per Issue, Per Year)
401K Match – 100% Up To 4% Of Income
ClubGO – Points To Use For A Free Resort Stay Each Year
IHG Travel Discounts – 18 Brands – Thousands of Properties Worldwide – $39-$99/Night
Holiday Inn Club Vacation Accommodation Discount – Up To 50% Off Regular Rates
Discounted & Free Golf, As Well As Discounts At Resort Restaurants & Retail Stores
HICV Perkspot.com (Discounts on Everything Between Auto Insurance, Apparel, Wellness, Pets, Travel, Gifts, Electronics, etc.)
Growth Opportunities
Internal Promotions & Transfers
Tuition Assistance
Academy of Learning & Development Online, including Language Courses
Expansions Leadership Training/Mentorship Program
Orange at Heart Appreciation & Reward Program
Employment Milestone & Service Awards
A+ rating with BBB
Annual Charity Support for Multiple Charities Such As “Give Kids the World”, “Toys For Tots At Christmas”, & More
#ZRSA2
Experience
Preferred
Real Estate Closings
Title Closings
Education
Preferred
High School Diploma or better
GED or better
Licenses & Certifications
Required
Timeshare Agent License
Notary Public
Preferred
Real Estate License
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Title: Senior Quality Assurance Administrator
Company: Wells Fargo
Location: Minneapolis, MN
