Overview
Senior Quality Assurance Manager Jobs in Metro Manila at Nezda Global
Title: Senior Quality Assurance Manager
Company: Nezda Global
Location: Metro Manila
Key Responsibilities
- Lead end-to-end Quality operations across multiple business units
- Develop and implement strategic QA frameworks, governance models, and measurement systems
- Drive process improvement initiatives using Six Sigma, Lean, Agile, and Design Thinking methodologies
- Analyze trends, conduct root cause analysis, and implement corrective actions
- Partner with Operations, Training, Analytics, and Process Excellence teams to improve client metrics and compliance performance
- Drive automation and digital transformation initiatives using AI, ML, RPA, and Automated QA tools
- Manage compliance health and mitigate business risks proactively
- Lead client interactions and support strategic business reviews
- Manage and mentor Quality Leads, AMs, Managers, and Sr. Managers
- Build succession planning, capability development, and upskilling programs
- Promote a culture of innovation, customer experience, and continuous improvement
Must-Have Qualifications
- Graduate or Postgraduate degree
- At least 10 years of experience in Quality Management, Process Improvement, or related functions
- Minimum 7 years of experience in the BPO industry
- Strong expertise in Six Sigma and Lean methodologies
- Experience managing strategic QA frameworks and governance
- Experience leading digital transformation initiatives using AI and RPA tools
- Strong stakeholder and client management experience
- Experience managing large Quality teams in a BPO/shared services environment
- Strong analytical, presentation, and communication skills
