Overview
Senior Quality Specialist Jobs in Franklin, TN at CVS Health
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Senior Process Associate, Quality Analyst!
In this role, responsible for delivering on programs and processes that drive growth in our segment of advertisers. As a Strategic Sales Specialist you will support innovative scalable sales programs for a global Social Media platform across a diverse set of customers, focusing on driving revenue and product adoption.
Responsibilities
Grading calls and email: Evaluate the quality of calls and emails using the QA Rubrics and site goals.
Documenting your observations and insights: Record your evaluations and insights on Genpact and client systems in a thorough and comprehensive manner
Sharing insights with key stakeholders: Share insights with leadership and client stakeholders in a professional manner, using both written and oral communication.
Coaching Account Strategists: Effectively coach Account Strategists on their errors, and help them understand why they made their errors using call listening and by asking them probing questions. Show Account Strategists how they can use your feedback to improve in key metrics such as Pitch, Adoption, and Revenue, on upcoming calls. In addition to formal coaching sessions, also reach out to Account Strategists proactively to enrich their accounts or send follow up emails if they have not done so.
SME support: Provide floor support and conduct sessions to upskill Account Strategists on product knowledge and best practices. Help the trainers upskill New Hires as needed.
QA Alignment: Maintain 90% alignment with the client audit of audit.
Client Facing: Be able to share insights and challenge areas regarding the rubrics, tools, and the overall QA process
Qualifications we seek in you!
Minimum Qualifications/Skills
No NI/PIP/CAP for the last 6 months.
1 or fewer attendance points in the past 30 days
LTO Status (Not in New Hire Training or Nesting)
Strong oral and written communication and interpersonal skills with the ability to train and mentor effectively
Passion for continuous learning and development
Self driven and conscientious worker with good attendance
Ability to collaborate with cross-functional teams to help the site meet its objectives.
Preferred Qualifications/ Skills
Previous Experience as a QA
Consistent EE or ME1 AES Ranking for the past 6 months
Degree or Certificate related to Adult Education, Sales, Marketing, or a related field
“The approximate annual base compensation range for this position is $45,000 to $50,000. The actual offer, reflecting the total compensation package plus benefits will be determined by a number of factors which include but are not limited to the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equity.”
Work-from-Anywhere Roles – “Los Angeles California-based candidates are not eligible for this role”
Location-based Roles (e.g., Richardson roles – metro area can be adjusted by role location) – “Los Angeles, California based candidates are not eligible for this role.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a ‘starter kit,’ paying to apply, or purchasing equipment or training.
JobSenior Process Associate
Primary LocationUSA-Richardson
Education LevelBachelor’s / Graduation / Equivalent
Job PostingMar 13, 2025, 8:35:47 AM
Unposting DateOngoing
Master Skills ListCorporate
Job CategoryFull Time
Title: Senior Quality Specialist
Company: CVS Health
Location: Franklin, TN
