Overview
Service Excellence Graduate Jobs in Midrand, South Africa at Adapt IT
Position: Service Excellence YES Graduate at Adapt IT
Introduction
To provide support to the Service Excellence department with administrative task. The graduate will assist in maintaining quality standards and managing documentation.
Description
Quality Management and Assurance
a) Customer Relationship Management
· Maintenance of the Quality Management System
· Provide accurate clerical and administrative support to the organisation
· Promote ISO awareness, policies and procedures throughout the organization
· Send out notices on all updated and recently published documents.
b) Internal Processes
· Ensure that documents are properly controlled, maintained and records are retrievable in accordance with the ISO 9001 requirements.
· Carry out Document Change Requests, obtain required approvals, archive documents and promote quality assurance of identified documentation
· Assist with External QMS audits as per audit schedule
Minimum Requirements
Qualification and Experience Requirements
· National Diploma Quality Management or equivalent
ATTRIBUTES
a) Personal Attributes and Qualities
Knowledge of Quality Management
Familiarity with ISO Standards
Excellent writing skills
Keen attention to detail, with an ability to spot errors
Strong analytical and organizational skills
Ability to work with varying seniority levels, including staff, managers and external partners
Meticulous attention to detail with the superb organizational skills.
Ability to work under pressure and meet tight deadlines.
Ability to work independently and as part of a team.
Excellent report writing, communication and IT skills.
Advanced competency in Microsoft Office
Desired Skills:
Quality Management
Quality Assurance
ISO Standards
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Title: Service Excellence Graduate
Company: Adapt IT
Location: Midrand, South Africa
Category: Quality Assurance – QA/QC, Administrative/Clerical
