Overview
Sr. Customer Quality Manager Jobs in San Jose, California, USA at Fusionpact Technologies Inc
Sr. Customer Quality Manager – Quality Assurance
San Jose, California
Description
Candidate will be the champion of quality in promoting customers’ perception of our client products. Candidate will ensure customer satisfaction by managing quality standards and customer expectations. Candidate will work seamlessly with various functional groups within the company and its supply base to secure customers’ approval of PI products, facilitate customer audits, ensure timely resolution of product quality problems, and drive corrective and preventive actions as needed.
Candidate will act as the technical interface on quality matters with customers. As such, candidate must have quality systems expertise with excellent organizational and communication skills. Candidate must have a proven track record of having worked in a similar role in a semiconductor company.
Specific Responsibilities:
Lead, coach and manage quality engineering team.
Directly interface with customers on quality matters.
Collaborate with functional teams (Failure Analysis Engineering, Test Engineering, Product Engineering, Field Sales Organization) to achieve quality goals and customer satisfaction.
Drive corrective and preventive actions resulting from field failures and generate 8D problem resolution reports for customers.
Define and implement product quality operational and systemic improvements.
Provide product change notifications to customers.
Requirements:
B.S. in Electrical Engineering or an equivalent technical discipline.
10+ years of experience in customer quality engineering involving integrated circuits.
Expert in 8D problem resolution process.
Direct customer facing experience in quality manager role.
Must have problem solving skills on semiconductor products and manufacturing processes.
Must have excellent technical writing in an organized and concise manner based on facts and data.
Must be available to travel to customer sites worldwide as required.
Preference:
Able to also carry out verbal and written technical communications in Mandarin.
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Title: Sr. Customer Quality Manager
Company: Fusionpact Technologies Inc
Location: San Jose, California, USA
Category: Engineering, Quality Assurance – QA/QC
