Overview
Supervisor of Quality Assurance and Food Integrity Jobs in Phoenix, AZ at Shearer’s Foods Manufacturing
PURPOSE OF THE JOB
The Field Technical Team leads the effort to partner with OCCN members to ensure that Platinum and Preferred warrantied roofs are installed to our specifications with all required components.
The Quality Assurance Coordinator is a member of the Field Technical Team within the Roofing and Asphalt Business. This role is accountable for the initiation, coordination, and communication of roof inspections. This involves scheduling routes for Field Technical Specialists, ensuring the property is accessible (not too steep), initiating communication with contractors, organizing and documenting post job walk results, and initiating follow-up when required.
These post job walks include extended warranty inspections and Platinum pre-qualifying inspections. They are key to ensuring high quality installation practices by our Platinum and Preferred contractors; ultimately reducing claim liability.
Reports to: Field Technical Coordinator Lead
Span of Control: Individual role with assigned responsibilities
JOB RESPONSIBILITIES
Service to our Customers (Internal and External)
Collaborate with Field Technical Specialists to efficiently complete required post job walks
Utilizing appropriate software and standard work
Ensuring contractor post job walk requirements are being met
Communicating specific details concerning the QA post job walks with all necessary parties
Prior to, and results of post job walk
Update PQS, Box and QA spreadsheets for accurate reporting
Operational Efficiency
Identify necessary updates/changes required to standard work and customer communication
Update PQS with all communication for clear visibility of status
Identify and take action to eliminate non-value-added activities within day to day operations
Execute Standard Work
Achieve 100% compliance with documented standard work
Teamwork
Collaborates effectively with Field Technical and Sales teams
Shares best practices with teammates
JOB REQUIREMENTS
MINIMUM QUALIFICATIONS:
2 years customer service or other related experience in a fast-paced office environment
Very proficient in the use of Microsoft Office (Excel, Word, Outlook)
PREFERRED QUALIFICATIONS:
Knowledge of Owens Corning Roofing Products
EXPERIENCE:
Residential/Commercial Construction knowledge
Able to identify and act on continuous improvement opportunities
Demonstrated ability to work independently
Meeting deadlines and commitments in a pressured environment
KNOWLEDGE, SKILLS & ABILITIES:
Excellent organization, prioritization, and time management skills
Strong verbal and written communication skills
Business acumen
High attention to detail with the ability to handle multiple priorities
Analytical with the ability to independently problem solve
Building Product knowledge and a general understanding of residential/commercial construction
Able to communicate with a variety of Professions and/or Skill Levels
About Owens Corning
Owens Corning is a residential and commercial building products leader committed to building a sustainable future through material innovation. Our products provide durable, sustainable, energy-efficient solutions that leverage our unique capabilities and market-leading positions to help our customers win and grow. We are global in scope, human in scale with more than 25,000 employees in 31 countries dedicated to generating value for our customers and shareholders and making a difference in the communities where we work and live. Founded in 1938 and based in Toledo, Ohio, USA, Owens Corning posted 2024 sales of $11.0 billion. For more information, visit www.owenscorning.com.
Owens Corning is an equal opportunity employer.
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Title: Supervisor of Quality Assurance and Food Integrity
Company: Shearer’s Foods Manufacturing
Location: Phoenix, AZ
