Overview
Supervisor, Quality Assurance Jobs in Changzhou-Wuxi-Suzhou Metropolitan Area at Flowserve Corporation
Title: Supervisor, Quality Assurance
Company: Flowserve Corporation
Location: Changzhou-Wuxi-Suzhou Metropolitan Area
Company Overview:
If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone!
Key Responsibilities
- Quality System Maintenance & Optimization
- Responsible for the daily maintenance, monitoring, and continuous improvement of the quality management system, ensuring compliance with ISO9001, API or other relevant standards.
- Assist in organizing internal audits and management reviews and track the implementation of corrective actions for non-conformities.
- Update and optimize Quality Department processes, responsibility assignments, and process flow charts according to company development needs.
- Quality Abnormalities & Customer Complaint Handling
- Lead the investigation and analysis of internal production quality abnormalities and external customer complaints.
- Utilize root cause analysis tools (e.g., 5 Whys, Fishbone Diagram, A3 methodology) to develop and verify corrective and preventive actions.
- Ensure closed-loop management of all quality issues and prepare comprehensive analysis reports.
- Supplier Quality Management
- Participate in the development and evaluation of new suppliers, establishing supplier quality files.
- Handle incoming material quality issues and drive suppliers to conduct root cause analysis and implement improvements.
- Regularly evaluate supplier quality performance and drive continuous supplier improvement.
- Quality Documents & MDR Management
- Manage the control of quality system documents, technical documents, and records, ensuring document version validity and traceability.
- Lead the collection, review, organization, and archiving of Manufacturing Data Reports (MDR), ensuring documents meet customer and project requirements.
- Optimize document management processes to improve document retrieval and archiving efficiency.
- ITP (Inspection & Test Plan) Development & Implementation
- Participate in project pre-technical reviews, understand technical specifications, and develop product and project ITPs.
- Review ITP drafts prepared by the Engineering department to ensure the plans are complete and executable.
- Supervise the on-site execution of ITPs to ensure effective implementation of quality control points (Witness Points/Hold Points).
- NCR Process Optimization
- Responsible for optimizing the Non-Conformance Report (NCR) handling process to ensure closed-loop management of issue documentation, analysis, correction, and verification.
- Promote the statistical analysis of NCR data to identify improvement opportunities and reduce the incidence of non-conformances.
- Improve the timeliness and effectiveness of NCR processing, ensuring the process complies with quality system requirements.
- Continuous Improvement Project Leadership
- Lead or participate in cross-departmental quality improvement projects, utilizing tools such as PDCA, Six Sigma, and Lean Manufacturing to drive quality enhancement.
- Develop improvement plans for key quality issues or process bottlenecks and track implementation effectiveness.
- Promote a quality culture and enhance quality awareness across the organization.
- Team Building & Cross-Functional Collaboration
- Manage, train, and evaluate the performance of the quality team (including inspectors and system specialists).
- Collaborate with Engineering, Planning, Production, and Procurement departments to drive quality improvement projects (e.g., QC Circle activities) and foster company-wide quality awareness.
Qualifications
Education: Bachelor's degree or above.
- Major: Fluid Equipment, Mechanical Design & Manufacturing, Process Equipment & Control Engineering, or related fields.
Work Experience:
- Experience: 5+ years of quality management experience in manufacturing, with at least 2 years in a supervisory role; experience in mechanical seals, pumps, valves, or fluid equipment industries is strongly preferred
Professional Skills:
- Familiarity with the ISO9001 quality management system; internal auditor certification preferred.
- Familiarity with international standards such as API 682, API 610 related to mechanical seals and pumps.
- Knowledge of certification processes from classification societies like BV, ABS, DNV is preferred.
- Proficient in using QC 7 Tools, 8D, 5 Whys, FMEA, SPC, and other quality tools.
- Strong data analysis and problem-solving skills.
- Familiarity with quality document management processes for ITP, MDR, and NCR.
Core Competencies:
- Excellent cross-functional communication and coordination skills with a strong sense of principle, capable of effectively driving corrective actions across upstream and downstream departments.
- Highly responsible and resilient under pressure; willing to work overtime or travel as needed for projects or customer audits.
- Logical thinker with strong data analysis and report-writing capabilities.
- Fluent English reading and writing skills; ability to read and understand English technical documents and specifications is preferred.
Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000+ employees in 50+ countries, we combine our global reach with local presence. Our team challenges themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. We support 10,000+ customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses and governments globally. We invite you to put your talents and career in motion at Flowserve.
Req ID : R-19914
Job Family Group : Quality
Job Family : QA Quality Assurance
EOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. Pay Transparency Nondiscrimination Provision
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