Overview
Supervisor, Quality Assurance Jobs in Fort Worth, TX at Mother Parkers Tea & Coffee USA, Ltd
This will be a Temporary assignment for a period of approximately three months.
The Quality Coordinator III is accountable for receiving, inspecting and dispositioning returned materials and for completing customer memos for returned materials in an accurate and timely manner. Position also provides information and analysis to assist sales, corporate product, warehouse and factories approve memos for prompt completion and invoicing. Position must be able to work under minimal supervision and must be able to assist others in resolving complex RMA issues.
Headquartered in Fort Worth, TX, TTI, Inc. is the world’s leading authorized distributor of passive, connector, electromechanical, and discrete components. Celebrating more than 50 years, this Berkshire Hathaway company is ever-growing and has over 100 locations in North America, Europe, and Asia! Join a winning team in a growing global organization!
Our Quality Coordinator IIIs:
Processes returned materials from customers and internal transfers in an accurate and timely manner by validating paperwork, inspecting physical parts, reviewing memo documentation for correctness, invoicing memo with the correct error reason code and by appropriately dispositioning materials (i.e. return to factory/customer or restock).
Restocks parts in an accurate and timely manner by inspecting for damage and repackaging into sellable condition and packaging increments.
Validates accuracy of memo information in an accurate and timely manner by reviewing for discrepancies and coordinating with all relevant TTI departments including warehouse, corporate product and sales to resolve any questionable issues.
Maintains ability to support memo data decisions in an accurate and timely manner by documenting all relevant information via hard copy file and/or note di screen.
Supports Corrective Action Specialist in an effective manner by assisting with resolving all customer or factory related corrective action requests.
Resolves complex RMA issues in an effective manner by providing product and systems knowledge and support to Quality Coordinators I and II.
Position may be required to focus on processing ICSTs (Quality related) for a large portion of the work week or maybe required to serve as an ICST (Quality related) back-up resource.
Education and Experience Requirements:
High School Diploma or General Education Degree (GED) required.
Five plus years of related TTI work experience required (e.g. warehouse, special services, logistics, product and/or quality).
Must be able to effectively assist others in resolving complex customer return issues.
What we look for:
Ability to type 40 words per minute preferred.
Familiarity with Microsoft Office Products preferred.
Possess strong analytical and problem solving skills.
Possess strong attention to detail skills.
Possess strong interpersonal skills.
Ability to multitask and work with limited supervision.
Ability to lift and move objects up to 50 pounds.
This is a summary of the primary accountabilities and requirements for this position. The company reserves the right to modify or amend accountabilities and requirements at anytime at its sole discretion based on business needs. Any part of this job description is subject to possible modification to reasonably accommodate individuals with disabilities.
Please note that we do not offer relocation assistance for this position. Candidates must be local or willing to relocate at their own expense.
Visa sponsorship is not available for this role. Only candidates authorized to work in the United States will be considered.
This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). To perform the position, you must be a U.S. Person as defined by ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. ‘Green Card Holder’), Political Asylee, or Refugee.
THIS IS A TEMPORARY POSITION
We are an Equal Opportunity Employer, and we support protected veterans and individuals with disabilities through our affirmative action program.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
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Title: Supervisor, Quality Assurance
Company: Mother Parkers Tea & Coffee USA, Ltd
Location: Fort Worth, TX
