Overview
Supervisor Quality Assurance Jobs in Modesto, CA at Del Monte Foods Corporation II Inc.
If you are passionate about transforming communities with a mission-driven organization, then we have the opportunity for you!
Reporting to the Senior Program Officer for Quality Assurance, the Program Specialist for Data, Quality,Monitoring will support Global Refuge in delivering high quality programs and services for unaccompanied children and families. The position will contribute to all internal quality control, onsite monitoring, desk monitoring, service evaluation, and case processing activities.
Global Refuge, formerly known as Lutheran Immigration and Refugee Service (LIRS), is a nonprofit serving newcomers seeking safety, support, and a share in the American dream. Since 1939, we have welcomed those seeking refuge, upholding a legacy of compassion and grace for people in crisis. We walk alongside individuals, families, and children as they begin their new lives in the United States through our work in refugee resettlement, welcome and respite services for asylum seekers, economic empowerment and employment, and family unification for unaccompanied children. To date, we have served over 750,000 people from around the globe. Our comprehensive services leverage our extensive organizational expertise as well as government, community, and faith partnerships.
Attracting and retaining the best talent is vital to our continued growth and we are proud to offer an excellent benefits package including:
medical, dental, vision available the first day of employment
generous paid time off including 20 days of vacation, 12 days of sick leave, 12 days of paid holiday
12 weeks of fully paid parental leave and up to 12 weeks of fully paid FMLA leave
company 403(b) contribution of 3%, an additional 7% match which vests immediately
At Global Refuge, welcoming newcomers isn’t just our duty-it’s an inherent part of our identity, rooted in our Lutheran heritage and inspired values and serving as a testament to our unwavering commitment to those in search of refuge. Please join us as we make a difference in the lives of newcomers.
DUTIES
Provide support to Senior Program Officer for Quality Assurance in oversight of program quality and quality assessment tools.
Provide data entry including creating and auditing electronic case files in Global Refuge’s internal case management system.
Conduct data reporting in order to organize information, identify concerns, highlight trends, etc.
Uploading referral documents into the Global Refuge case management system and tracking compliance of programmatic outcomes.
Assist Program Officer for Compliance and Quality Assurance to complete audits of all Unaccompanied Children’s (UC) case files in the UC Portal to ensure program compliance with Office of Refugee Resettlement policy and procedure for file maintenance.
Identify noncompliance trends as well as demographic trends and elevate to the SPO for QA.
Assist with various programmatic communication processes and tools, including program memos, network communications, informational materials, and other communications and tools.
Maintain up to date standard operating procedures, reporting calendars, and distribution lists.
Aid the Monitoring and Evaluation team during annual monitoring visits by conducting personnel training log audits, client file audits, and data analysis to inform corrective action plans based on compliance data for previous fiscal year.
Occasionally travel onsite to partner agencies to assist with in-person monitoring visits as assigned.
Aid with headquarters monitoring visit preparation including collecting memos, training plans, informal communications, throughout the year and filing reports.
Providing administrative support for funding proposals as needed.
QUALIFICATIONS
Bachelor’s Degree and 2 years of work experience in data analysis or human services program support or an equivalent combination of education and experience.
Proficient in web communications technology, including Microsoft Teams, Zoom, etc.
Experience working in a non-profit organization preferred.
Possess analytical reasoning, ability to interpret and evaluate complex information, while identifying patterns and essential issues.
Demonstrated effective written and oral communication skills.
Ability to manage and prioritize multiple projects in a fast-paced dynamic working environment.
Commitment to Global Refuge’s core mission and values and an ability to model those values in relationship with colleagues and partners; commitment to empowering refugees and migrants.
SPECIAL POSITION REQUIREMENTS
Bilingual in Spanish and English preferred but not required
Ability and willingness to travel to sites and attend relevant conferences up to 10%.
Valid driver’s license required
Global Refuge is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. We participate in E-Verify.
We offer a competitive salary and comprehensive benefits package in an innovative and rewarding work environment. Salaries are based on the latest market data and reflect the education, skills and requirements for the role. Differentials may exist based on the region and language abilities. Global Refuge has been welcoming newcomers since 1939. Learn more at globalrefuge.org.
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Title: Supervisor Quality Assurance
Company: Del Monte Foods Corporation II Inc.
Location: Modesto, CA
