Overview
Team Lead Operations Quality Assurance Jobs in Douglas, Douglas, Isle of Man at Standard Bank Group
Title: Team Lead Operations Quality Assurance
Company: Standard Bank Group
Location: Douglas, Douglas, Isle of Man
Company Description
Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.
Job Description
To provide an efficient and a technically proficient administrative and support function to the CSC across the Wealth and Investment Suites. To ensure strict compliance with laid-down risk management controls and processes. To support the CSC by enabling operational effectiveness of administrative functions from a risk perspective.
Qualifications
Experience Required
3-4 years in Banking Ops – required
3-4 years in Risk – preferred
Key Outputs:
Conform to the bank’s risk policies and procedures for all products. Efficiency & Effectiveness of Risk and Compliance, as indicated through positive findings of Internal Audit and Compliance reports.
Focus on excellent time management through short and medium term effective planning strategies.
Constant review of processes and strategies required to enhance service excellence to the client base
Identify problems/potential problems by applying knowledge to precedents and trends and suggesting innovative and unique solutions to enhance and improve service delivery.
Take into account sensitivities and confidentiality when dealing with high profile WI customers in the business community and their potential influence on business gained/lost for all business units.
Maintaining close and regular contact with staff to monitor quality of work. Where required provide appraisal input to CSC Managers. Coach, Guide and Monitor EDD Consultants Responsible for Recruitment and performance management of staff
Sound knowledge of bank’s laid-down policies and procedures relating to all areas under control. Putting into practice Knowledge of risk management principles and Anti Money Laundering practices and the Financial Advisory and Intermediary Services Act
Additional Information
Behavioural Competencies:
Articulating Information
Checking Things
Documenting Facts
Embracing Change
Examining Information
Managing Tasks
Meeting Timescales
Producing Output
Providing Insights
Taking Action
Team Working
Upholding Standards
Technical Competencies:
Application & Submission Verification (Business Banking)
Banking Process & Procedures
Client Knowledge
Processing
Product and Services Knowledge
Product Related Systems (Consumer Banking)
