Overview
Team Manager Jobs in Makati, National Capital Region, Philippines at Hubexo
Title: Team Manager
Company: Hubexo
Location: Makati, National Capital Region, Philippines
Job Title: ANZ Recall Manager
About Us: Hubexo provides cutting-edge data, insights, and software solutions to the global construction industry. Founded in Sweden in 1936, Hubexo specializes in project information, eTendering, product information, market intelligence, and specification.
With operations in more than 20 countries and a workforce of 2,500 employees, Hubexo helps its customers sell more efficiently, build sustainably, and lead the future of construction innovation.
In Philippines, Hubexo operates under the legal name BCI Central.
The ANZ Recall Manager leads the Recall function for the Australia and New Zealand markets, ensuring projects within the Hubexo database remain accurate, current, and commercially actionable throughout the project lifecycle. The role manages a high-performing team responsible for verifying and enriching project intelligence through outbound calling, stakeholder engagement, and data validation. The position ensures operational compliance with the Global Quality Matrix (GQM) while driving improvements in data completeness, update timeliness, and actionable stakeholder coverage. The ANZ Recall Manager oversees recall workflows and team performance to maintain Hubexo’s standards for data quality, reliability, and commercial value to customers.
Job Responsibilities:
- Lead the Recall function for ANZ projects, ensuring project information remains accurate, current, and commercially actionable throughout the project lifecycle.
- Ensure effective coverage and validation of projects across all stages, categories, and geographic regions.
- Oversee recall prioritisation across the project portfolio to ensure resources focus on high-value and strategically important projects.
- Lead and develop team leaders and researchers within the recall function, ensuring strong performance management, coaching, and accountability.
- Develop high-performing outbound calling teams responsible for verifying project intelligence and maintaining strong industry engagement.
- Establish and uphold high standards for call quality, professionalism, and accuracy of information captured.
- Drive engagement with key industry stakeholders including developers, consultants, contractors, and government contacts.
- Drive continuous improvement in call outcomes, response rates, and intelligence capture through structured performance management and training.
- Ensure recall operations align with the Global Quality Matrix (GQM) standards and data governance requirements and ensure comprehensive coverage of construction projects across the ANZ market.
- Monitor and improve key operational performance metrics including call performance, data completeness, update timeliness, and stakeholder intelligence coverage.
- Identify opportunities to improve recall workflows, data validation processes, and operational efficiency.
- Implement process improvements to enhance project coverage, intelligence capture, and update timeliness.
- Collaborate with Product, Data, and Automation teams to support system and process enhancements.
- Support recruitment, onboarding, and training of researchers within the recall function.
- Foster a strong performance culture focused on quality, accountability, and continuous improvement.
- Provide regular performance insights and operational reporting to senior management
- Work closely with content leadership, Quality Control, and cross-functional teams to support operational objectives.
Qualifications & Experience:
- Proven experience managing research, data operations, or outbound calling teams within a structured, performance-driven environment.
- Demonstrated leadership experience managing large teams, including coaching, performance management, and capability development.
- Experience operating within BPO or call centre environments, with strong understanding of industry best practices in call quality management, productivity monitoring, and performance governance.
- Strong understanding of operational workflows, quality assurance processes, and data governance within database or content-driven operations.
- Experience managing operational KPIs and service standards, including call performance, response rates, data quality, and productivity metrics.
- Strong communication and stakeholder engagement skills, with the ability to interact professionally with industry contacts and internal teams.
- Experience working with CRM, database, or content platforms to manage and analyse project or intelligence data.
- Proven ability to identify operational improvements and implement process enhancements in a structured, high-volume operational environment.
- Experience in construction intelligence, market research, data services, or similar information-driven industries is highly desirable.
- Experience leading offshore or distributed operational teams
