Overview
Tech 1, FSQA Jobs in Brockton, MA at Great Kitchens Food Company
ESSENTIAL DUTIES AND RESPONSIBILITIES
Build, test, and deploy targeted email marketing campaigns using Salesforce Marketing Cloud, ensuring accuracy, brand consistency, and best practices.
Maintain and optimize automation workflows within SFMC (including Journey Builder, Automation Studio, and Email Studio) to support recurring and trigger-based campaigns.
Collaborate with internal stakeholders to gather requirements, translate them into technical specifications, and implement campaigns accordingly.
Ensure email deliverability by following best practices in CAN-SPAM compliance, IP warming, and sender reputation management.
Conduct A/B testing and performance analysis to refine messaging, subject lines, and sending strategies.
Monitor campaign performance metrics (open rate, click-through rate, conversions, etc.) and provide actionable insights for continuous improvement.
Assist with troubleshooting issues related to data flows, email rendering, and platform errors.
Maintain thorough documentation of campaign setup, processes, and system configurations.
Stay current with SFMC platform updates, new features, and email marketing trends to continuously enhance platform usage.
MANAGEMENT & SUPERVISORY RESPONSIBILTIES
Job is NOT directly responsible for managing other employees (e.g., hiring/termination and/or pay decisions, performance management), however, will be responsible for directing technical resources.
JOB QUALIFICATIONS: Essential Skills, Abilities and Example Behavior(s)
COLLABORATE: Able to act as part of a larger team outside of the immediate department or group; Able to understand the importance of working with peers in other areas or management to reach “best practice” solutions for the organization; Able to inform and seek information to anticipate and consider the impact of decisions or actions on the overall organization
DEMONSTRATE SOUND JUDGMENT: Able to make appropriate decisions and has the vision to understand their impact; Able to use factual information to develop logical assumptions; Able to examine alternatives and consider resources, constraints and risks before committing to action
ACT WITH INTEGRITY: Able to demonstrate uncompromising adherence to ethical principles; Able to demonstrate honesty in all actions; Able to admit and correct mistakes promptly; Able to assume full responsibility and accountability for own actions
DELIVER QUALITY RESULTS: Able to deliver top quality service to all customers (internal and external); Able to ensure all details are covered and adhere to company policies; Able to strive to do things right the first time; Able to meet agreed-upon commitments or advises customer when deadlines are jeopardized; Able to define high standards for quality and evaluate products, services, and own performance against those standards
THINK STRATEGICALLY: Able to see the “big picture” and be future-thinking; Able to anticipate future trends and consequences accurately; Able to take a broad perspective; Able to create a vision of organizational objectives; Able to make decisions based on long-term company goals
DEVELOP SELF: Able to accurately assess own strengths and development needs; Able to strive to improve those areas identified as needing development; Able to seek opportunity for development through the job, special assignments, training, or external activities
SOLVE PROBLEMS: Able to apply both rational and creative processes and approaches to identify root causes of problems and solutions
TAKE INITIATIVE: Able to exhibit tendencies to be self-starting and not wait for signals; Able to be proactive and demonstrate readiness and ability to initiate action; Able to take action beyond what is required and volunteers to take on new assignments; Able to complete assignments independently without constant supervision
LISTEN: Able to actively listen and convey understanding of the comments and questions of others; Able to understand the situations, viewpoints and feelings of others before expressing own view
SPEAK COMPETENTLY: Able to speak clearly and concisely; Able to use appropriate vocabulary for the audience; Able to get point across unambiguously and check for understanding
BE INNOVATIVE / CREATIVE: Able to examine the status quo and consistently look for better ways of doing things; Able to recommend changes based on analyzed needs; Able to develop proper solutions and identify opportunities
DELIVER EXCEPTIONAL CUSTOMER SERVICE: Able to demonstrate sensitivity to customer needs (both internal and external) and proactively address customer needs; Able to make customer satisfaction a high priority
BE ANALYTICAL: Able to effectively gather all relevant information; Able to identify key issues; Able to qualitatively and / or quantitatively process data; Able to identify relationships, draw logical conclusions and interpret results for use in decision-making
BE PROFESSIONAL: Able to project a positive, professional image with both internal and external business contacts; Able to create a positive first impression; Able to gain respect and trust of others through personal image and demeanor
ADVANCED COMPUTER USER: Able to use required software applications to produce correspondence, reports, presentations, electronic communication, and complex spreadsheets including formulas and macros and/or databases. Able to operate general office equipment including company telephone system
JOB QUALIFICATIONS: Education & Experience Requirements
Bachelor’s degree required, preferably in analytics, marketing, or related field
1 – 2 yrs experience with Enterprise level experience with Salesforce Marketing Cloud preferred
Ability to think critically, identify solutions and deliver recommendations based on data and analysis.
Proven ability to organize multitude of tasks, projects and information simultaneously
Must have excellent communication and organizational skills and work well under pressure in a fast-paced environment with minimum supervision
Must be able to work independently and also be team-oriented, reliable and dependable
Strong initiative, creative thinking, attention to detail and work ethic
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Title: Tech 1, FSQA
Company: Great Kitchens Food Company
Location: Brockton, MA
