Overview
Technical Support Enginer Jobs in United States at MAA GROUP (Recruiter)
Title: Technical Support Enginer
Company: MAA GROUP (Recruiter)
Location: United States
Job Title: Technical Support Engineer
Location: United States
Job Type: Full-time
Job Summary
We are seeking a customer-focused and technically skilled Technical Support Engineer to provide high-quality support for our products and services. This role involves troubleshooting technical issues, assisting customers, and working closely with engineering and product teams to resolve complex problems and improve user experience.
Key Responsibilities
- Provide technical support to customers via email, phone, or ticketing systems
- Troubleshoot hardware, software, and network-related issues
- Diagnose and resolve technical problems in a timely and efficient manner
- Escalate complex issues to engineering or development teams when necessary
- Document issues, solutions, and processes in internal knowledge bases
- Assist in product testing, bug tracking, and quality assurance efforts
- Collaborate with product and engineering teams to improve product performance
- Deliver excellent customer service and maintain high customer satisfaction
- Train users or clients on product features and best practices
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience)
- 1–4 years of experience in technical support, IT support, or help desk roles
- Strong troubleshooting and problem-solving skills
- Knowledge of operating systems (Windows, macOS, Linux)
- Familiarity with networking concepts (TCP/IP, DNS, VPN)
- Experience with ticketing systems (e.g., Zendesk, ServiceNow, Jira)
- Basic understanding of databases or APIs is a plus
- Excellent communication and customer service skills
Preferred Qualifications
- Experience supporting SaaS products or cloud-based platforms
- Familiarity with scripting languages (e.g., Python, Bash)
- Knowledge of cloud services (e.g., AWS, Azure, Google Cloud)
- IT certifications (e.g., CompTIA A+, Network+) are a plus
