Overview
Test Specialist (Fairings) – Multiple Shifts Jobs in Vandenberg AFB, CA at SpaceX
MANAGEMENT
Lead and direct all administrative team members, Quality Assurance Specialists (QAS) and Sales Gallery Team members acting as the primary liaison for the site. Assist in handling communication with all corporate counterparts and external partners.
Must be actively engaged and partnering with Sales (DOS) and Marketing (DOM/RDOM) in Key Performance Indicators (KPIs), supporting site and company initiatives to achieve maximum operating profit.
Participate in regular onsite meetings with Directors, site leadership and other key management, in addition to Director level meetings, including weekly/monthly conference calls, other offsite meetings and conferences as required.
Ensure staffing and training of team members to allow for maximum operating profits, retention and customer engagement.
Conduct regular staff meetings to communicate and train on new initiatives, address challenges, general support, team recognition and individual excellence.
Fostering positive working relationships with Resort Operations partners and in market vendors/contacts, including hotel and premium partners.
Assist and oversee the completion of compliance training & documentation with all deadlines and tasks as required.
Enforce and ensure compliance with all Sales & Marketing policies and procedures, including but not limited to; Sales Integrity, Navigating the Road to Success, Fair Lending Practices, Sales & Marketing Administrative Manual Policies, Welcome Center, Customer Information Security, Do Not Call (DNC), and any other applicable policies.
Ensure compliance with all applicable federal, state and local employment laws regarding employment law postings, business licenses, and real estate license.
Conduct and complete site level audits to validate compliance.
Mentor and train administrative team members in exceptional customer service and driving high performance standards of production, driving certification for QAS and GR and contest participation, with positive motivation and culture reinforcement as team members should ensure compliance while being an extension of the sale and positively reflect the HGV culture & brand.
Responsible for final determination and/or conducting coach and counsel, disciplinary action(s) and terminations for all administrative team members. Keeping records and back-up of team members’ performance, including consistency in performance management.
Actively developing key talent for growth and future opportunities.
Partner with National Team in specified tasks while providing feedback for improving processes for maximum success.
ACCOUNTING
Responsible for ensuring timely and accurate payment of all Accounts Payable for Marketing and Sales.
Assist and oversee month end processes and financial reviews to ensure accuracy. Review and report financial discrepancies, including but not limited to; premiums, hotels, vendor payables, contests, accruals, and accurate GL postings are followed.
Train and assist administrative team members with completing and validating; Vendor payroll, including collection of negative balances, Hotel / Premium, Contest and other miscellaneous accruals, OPC/IH Deposit Collection and Reconciliation.
Assist in the completion of Budget, Forecast and Re-forecast, monthly / annually, and ensure compliance within deadlines.
PAYROLL & EMPLOYMENT DOCUMENTATION
Responsible for recruiting, screening and interviewing for potential administrative support team members as final determination by partnering with administrative leadership’s recommendation.
Responsible for validation of Administrative, Sales and Marketing payroll, including commissions and bonuses, also serve as liaison for Corporate Payroll.
Conduct site payroll audits for /Sales/Marketing/QAS/Admin. Ensure all discrepancies are escalated and corrective measures implemented.
DFO is responsible for the oversite of all department’s new hire orientations and paperwork submitted within HR system such as status changes, terminations, benefit enrollments and serves as a contact for corporate counterparts regarding any other general employment requests.
Reviewing and assisting in scheduling of QAS, GR and general administrative team members for adequate coverage based on business demands.
Timely submission of Systems Access Forms for new hires and terminated team members.
PREMIUM MANAGEMENT
Ensure that all premiums are managed as outlined in Sales Gallery and Accounting guidelines preventing theft and data integrity concerns.
Review and maintain weekly orders to sufficient quantity, security, disbursements, weekly/monthly counts and reconciliation.
Monitoring and Auditing Premiums; daily/weekly/monthly.
Train associate(s) to ensure accurate retail prices are captured and maintaining a master listing of all premiums.
Ensure all new premiums are CSR/LSR approved and properly added to the system.
REPORTING
Monitor/Review reports for Sales, including but not limited to Contract Efficiencies, Rescission, and other metrics as assigned.
Quickly identifying and escalating trends and patterns in such metrics; i.e. contract document errors, rescission rates and escalations.
Ensure data integrity in all areas of marketing administration to provide accurate and efficient reporting.
COMPLIANCE
Enforce and ensure compliance for all onsite departments with HGV policies and procedures, including but not limited to: Sales Integrity, Sales and Marketing Administrative Policies, Fair Lending Practices, Customer Information Security.
Responsible for adhering to all deadlines, including responding to escalations in a timely manner; such as: sales escalations, including the log, customer escalations and associate escalations, etc.
Ensure compliance with Sales, Marketing and Operations Performance Management Policies.
Actively and continually conduct site level audits and observations to ensure compliance.
Assist in tracking and maintaining business licenses, real estate licenses as applicable, and all federal/state mandated postings.
Responsible for Escrow and Sampler accounts ensuring deposits and refunds are handled per standard procedure and any applicable check books are up to date with signature cards.
OTHER
Liaison with corporate partners to ensure 100% bookable contracts, resolutions in customer service critical issues with Owner Services, CCM, Service Center, ensuring communication is timely and professional.
Coordinate and assist with Legal/IT required document and system testing as required.
Performing closings as necessary.
Report to work for required schedule, including days / hours and on time. This could include weekends, holidays and is subject to change.
Complete IT purchase orders while ensuring budgeting cost compliance
Other responsibilities/duties as assigned.
Embodies the Hilton Grand Vacations values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now
Completes all required Company training/compliance courses as assigned.
Adheres to Company standards and maintains compliance with all policies and procedures.
Performs other related duties as assigned.
To fulfill this role successfully, the individual should possess the following qualifications, knowledge, skills, abilities, and experience:
Strong leadership skills demonstrated through integrity, partnership, work ethic and alignment with HGV mission, vision & values
Management & development of prior/current associates
Understanding of IT systems to allow for field support, training, proper reconciliation & issue resolution
Understanding of Sales, Marketing & Field Operations processes
Minimum 12 months in leadership/management capacity
In addition, the following qualifications, knowledge, skills, abilities, and experience are preferred:
Excellent written and verbal communication skills
Ability to be adaptable under changing circumstances including supporting product launches, system changes, etc..
Strong alignment with Sales, Marketing & Resort Operations
When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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Title: Test Specialist (Fairings) – Multiple Shifts
Company: SpaceX
Location: Vandenberg AFB, CA
