Overview
Training & Quality Manager Jobs in Lisbon, Portugal at Konecta
Title: Training & Quality Manager
Company: Konecta
Location: Lisbon, Portugal
Shape Quality. Empower People. Drive Excellence.
We are looking for a passionate and people-driven Training & Quality Manager to help us raise the bar on performance, customer experience, and operational excellence
.
This is not just another quality & training role. We are looking for someone who can inspire teams, create impactful learning experiences, analyse gaps & structured procedures and build a strong culture of continuous improvemen
t.
If you thrive in fast-paced environments, enjoy coaching people to perform at their best, and believe quality & training should be part of a company’s DNA we want to meet y
ou.What You’ll Be Do
- ingLead and elevate our Quality & Training strategy across the busin
- essCreate engaging onboarding and development programs that truly make an imp
- actMonitor quality performance and turn insights into action pl
- ansCoach and support teams to achieve outstanding resu
- ltsDrive continuous improvement initiatives and promote operational excelle
- nceAnalyze KPIs and quality metrics to identify trends and opportunit
- iesEnsure high service standards and process consiste
- ncyPartner with leaders to build a high-performance cult
ure
What We’re Looking
- ForEstablished experience in Training, Quality Assurance, Learning & Development, or similar r
- olesAt least 1-2 years experience managing teams and/or departm
- entsStrong communication and leadership sk
- illsA proactive mindset with a passion for people develop
- mentAnalytical thinking and problem-solving abili
- tiesConfidence working with performance indicators and quality met
- ricsAbility to motivate, influence, and inspire t
- eamsFluent English (spoken and writ
- ten)BPO, Customer success ou call center experience (highly advantage
ous)
Why Joi
n Us?We believe great people deserve great experie
nces.
What We
- OfferCompetitive salary package above market a
- veragePrivate health ins
- uranceBirthday day off: celebrate your day yo
- ur wayExclusive employee discounts through our Benefit
- s ClubCompany events, team experiences, and social initi
- ativesReal opportunities for growth, development, and career progr
- essionA collaborative environment where your ideas and impact
matterReady to Make an I
mpact?
If you are looking for a company where you can grow, influence change, and make a real difference every day, this opportunity is f
or you.Apply now and help us build a culture of quality, learning, and exce
llence.
