Overview
Visual Merchandising and Compliance Manager Jobs in Doha, Qatar at Starlink Qatar
Title: Visual Merchandising and Compliance Manager
Company: Starlink Qatar
Location: Doha, Qatar
Purpose of Role: To support Starlink’s Retail team by ensuring in-store operational compliance and brand execution excellence. This role safeguards company profit through rigorous process checks and visual merchandising consistency while promoting the company’s core values of Ownership & Accountability and Trust & Teamwork.
Accountability & Responsibilities of Role:
Retail Operations Support:
Responsible for supporting retail stores to ensure all ‘back end’ processes are being executed effectively; overall accountability remains with Retail Management.
Visiting all retail stores regularly and maintaining compliance checklists; providing feedback to management on any identified risks or issues.
Store Compliance & Audit:
Conducting spot checks on cash handling and stock levels to ensure compliance is consistently maintained.
Driving compliance with Standard Operating Procedures (SOPs) during visits, including checks on security devices, store key logs, stock storage and security, customer data handling, and audit trails.
Coaching & Development:
Coaching Cluster Managers, Store Managers, and Store Teams on operational excellence, visual merchandising (VM), and retail best practices.
Supporting the development and delivery of training related to SOPs, security protocols, and VM standards.
Risk & Issue Management:
Using data from finance, reports, and other sources to identify potential trends related to conduct issues such as fraud, theft, or data breaches.
Escalating potential risks and compliance issues to Retail Management proactively, allowing timely mitigation actions.
Compliance Investigations:
Leading end-to-end investigations into compliance violations, collaborating with the Head of Retail (HoR) and HR to ensure appropriate actions are taken as per company policy.
Documenting findings and recommendations to prevent recurrence of issues.
Visual Merchandising (VM) & Store Standards:
Owner of the Starlink Retail / Ooredoo Retail Visual Merchandising Guide, including regular updates and alignment with brand standards.
Responsible for the overall ‘look and feel’ of retail stores; working with commercial teams on planograms and ensuring display compliance.
Innovation & Stakeholder Collaboration:
Liaising with internal and external stakeholders to gather and share innovative ideas for compliance improvements and profit protection.
Coordinating with commercial and design teams to ensure timely delivery and implementation of promotional artwork and live demo setups.
Project Management & Activations:
Managing in-store and external activations to ensure high-standard execution that aligns with the brand’s image and customer experience.
Following up with Cluster and Store Managers to ensure in-store standards are consistently maintained and enhanced.
Networking & Influencing Collaboratively:
Developing rapport with a diverse range of people. Building and leveraging networks horizontally and vertically. Proactively influencing and persuading others to gain support for initiatives. Maintaining collaborative stakeholder relationships.
Position Requirements:
Educational Background:
Bachelor’s degree in business administration, Retail Management, or a related field required.
Work Experience:
Minimum of 6 years of experience in retail operations, compliance, or visual merchandising.
Prior experience in the telecommunications or consumer electronics retail sector is highly preferred.
Strong knowledge of retail SOPs, compliance standards, and best practices in visual merchandising.
