Overview
Call Center Quality Specialist Jobs in Jeddah, Makkah, Saudi Arabia at Emdad Al Khebrat
Title: Call Center Quality Specialist
Company: Emdad Al Khebrat
Location: Jeddah, Makkah, Saudi Arabia
Job Based in Jeddah
Responsibilities:
* Call/Casa monitoring and evaluation.
* Timey feedback to agents
*Variance reporting
*Call Taking
* Ensuring implementation of action plan
*Tracking compliance of corrective actions
*Ensuring compliance of monitoring and feedback process by meeting audit targets.
*Ensuring low variation in calibration.
Requirements:
– Preferred to be certified COPC HPMT
– English skills
– Bachelor’s degree
