Overview
Customer Service Representative Jobs in Virginia, United States at WorkPath Partners
Title: Customer Service Representative
Company: WorkPath Partners
Location: Virginia, United States
Fully Remote- Must reside in the state of VA or NJ
3 month contract to start
BRING YOUR OWN DEVICE POSITION- Remote- Must provide own device (laptop and second monitor) and successfully complete a Bring Your Own Device technical requirement screening process with hiring team
No time off – attendance during training is mandatory. Training will be the first two weeks with Monday- Friday a start date of mid to late July
Hours of Operation: Shifts will be assigned
- Monday-Friday 8:00 am to 7:00 pm EST
- Saturday 9:00 am to 12:00 pm EST
We are looking for a Customer Service Representative to join our growing team. You will be offered a competitive hourly rate of $16.67/ hour. We will also provide you a comprehensive benefits package.
As a Customer Service Representative you will provide callers with informed and objective responses to complex concerns in regard to eligibility guidelines and policies, access to care issues, and escalated concerns
Responsibilities of the Customer Service Representative :
- Respond effectively to all forms of inbound and outbound contacts
- Process workflow documents, which include income, identity, and other eligibility verification documents
- Accept new knowledge of policy and procedures concerning state programs and integrate it with resource materials to answer client concerns
