Overview
Customer Support Manager Jobs in Riga, Riga, Latvia at TestPapas
Title: Customer Support Manager
Company: TestPapas
Location: Riga, Riga, Latvia
About Us:
TestPapas is a thriving startup that provides Quality Assurance testing for online businesses, focusing on payment platforms, online casinos, and financial services.
We are looking for an client support manager to join our dynamic and youthful team specializing in iGaming QA.
You will work in a fast-paced environment of young professionals passionate about delivering high-quality testing solutions.
Responsibilities:
• Communicate with clients on a daily basis
• Receive and process incoming testing requests
• Create clear and detailed test tasks for testers
• Search for and assign suitable testers for each task
• Coordinate and oversee the entire testing process
• Review and validate testers’ work and results
• Prepare structured and professional reports for clients
• Ensure all tasks are completed within defined SLA and deadlines
• Follow internal procedures and workflows precisely
• Execute additional tasks assigned by the direct manager
Requirements:
• Previous experience working as an account manager, customer support or similar position
• Fluent Russian and English (both written and spoken)
• Strong communication and organizational skills
• Ability to manage multiple tasks and meet deadlines
• Attention to detail and responsibility
• Willingness to learn and grow in the iGaming and Fintech industries
• Ability to follow structured processes and instructions
Working Conditions:
• Office-based role in the center of Riga
• Stable full-time schedule (5 working days per week)
• Friendly and professional team
• Opportunity to grow within a fast-developing company
• Salary: 1200 EUR netto
