Overview
CX Quality Assurance (TEGAL) Jobs in Tegal, Central Java, Indonesia at Transcosmos Indonesia (Official)
Title: CX Quality Assurance (TEGAL)
Company: Transcosmos Indonesia (Official)
Location: Tegal, Central Java, Indonesia
PT Transcosmos Indonesia, a joint venture between Transcosmos Inc. and CBN (a member of the Salim Group), is a Global Digital Transformation Partner in Customer Experience Solutions and Digital Marketing Solutions.
Responsibilities:
– Implement quality reviews and provide coaching on individual or team performance across all quality metrics.
– Implement action plans to drive improvement for all quality metrics based on Root Cause Analysis findings.
– Collaborate with operations teams to measure and monitor operational efficiency based on target KPIs.
– Contribute to the development or implementation of the quality assurance strategy, policies and procedures.
– Provide insights and recommendations for continuous improvement in quality assurance practices.
Requirements:
– Min. D3 in any major (GPA 2.75 or higher is preferred).
– Experienced as a Quality Assurance in contact center industry.
– Able to articulate findings, recommendations and feedback effectively, ensuring clarity and mutual understanding among teams.
– Proficient problem-solving abilities to identify root causes and to identify the decision-making possibilities.
– Willing to be placed in Tegal, Central Java.
Kindly submit your application through link: bit.ly/TCIDTGL
With our commitment to ensuring employee comfort at TCID, here are some of the benefits we offer:
- Fulfilling Career
- Professional Growth
- Work-Life Balance (Variety of Sports Activities, Wellness Programs, etc.)
- Growing Culture
