Overview
Default Services Quality Control Specialist II Jobs in Minnetonka, Minnesota, USA at Huntington Bancshares, Inc.
Description
Duties and Responsibilities:
Maintain training files and reports
Develop and implement quality control reviews
Conduct training sessions for review implementation and QC updates
Conduct monthly 2nd look reviews
Completion of daily reviews as required
Perform supplementary quality assurance reviews of draft customer communications and documents
Maintain rate of QC over reporting within the established acceptable range
Identify and recommend opportunities to establish controls
Create or produce reports supporting quality control activities including, but not limited to, sampling, defect analysis, and remediation tracking
Create or query reports and disseminate the final product to stakeholders
Review MERS QC reports and track defect resolution
Support internal and regulatory audit activities as required
Knowledge of all Review Programs and serve as a QC SME as required
Participate in special tasks including problem resolution and process improvement
Assist LOBs with updating policies and developing controls in response to MRAs and findings
Serve as a mentor to colleagues and offer training and support as needed
Required:
High School diploma
Minimum 3-4 years of experience in Financial Services
1-3 years of experience in a financial services quality control or quality assurance environment
Problem solving and critical thinking skills
Experience training colleagues on systems and procedures
Excellent written and oral communication skills
Experience documenting processes and procedures
Proficient with Microsoft Office Suite
Preferred:
Bachelor’s Degree
3 or more years of experience in Default Services
Experience as a primary trainer in a financial services quality control or quality assurance environment
1-3 years’ experience in Credit Administration Default Service
Results focused with a continuous improvement mindset
Experience working with Collections Systems
Ability to work with minimal supervision
Highly organized self-starter with strong follow-through and ability to complete tasks independently
Ability to prioritize and manage simultaneous deadlines, develop ad hoc requests, and meet regular deliverable deadlines
Compensation Range: 47,000.
The compensation range represents the low and high end of the base compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. Colleagues in this position are also eligible to participate in an applicable incentive compensation plan. In addition, Huntington provides a variety of benefits to colleagues, including health insurance coverage, wellness program, life and disability insurance, retirement savings plan, paid leave programs, paid holidays and paid time off (PTO).
Huntington is an equal opportunity and affirmative action employer and is committed to providing equal employment opportunities for all regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity and expression, genetic information, or any other basis protected by local, state, or federal law.
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Title: Default Services Quality Control Specialist II
Company: Huntington Bancshares, Inc.
Location: Minnetonka, Minnesota, USA
Category: Quality Assurance – QA/QC (QA Specialist / Manager, Quality Control / Manager, Quality Technician/ Inspector)
