Overview
E-Commerce Fulfillment Specialist Jobs in National Capital Region, Philippines at Outsourced
Title: E-Commerce Fulfillment Specialist
Company: Outsourced
Location: National Capital Region, Philippines
Job Description
About Us:
Outsourced is a leading Philippines outsourcing company providing dedicated remote staff and offshore staffing services. We specialise in providing staff of the highest quality who will continue to exceed your expectations and provide benchmark offshore solutions to your business. With Outsourced you can scale your organisation quickly, easily and cost effectively with dedicated remote staff based in our modern offices in Manila.
Overview
We are seeking a highly detail-oriented E-Commerce Fulfillment Specialist to manage the day-to-day fulfillment operations of a growing e-commerce business. This role is responsible for ensuring online orders are processed accurately, shipped efficiently, and delivered to customers on time.
The ideal candidate thrives in a fast-paced environment, can manage multiple workflows simultaneously, and has strong problem-solving skills to handle complex order processing and fulfillment operations.
Key Responsibilities
Order Processing & Fulfillment:
- Process online orders accurately and within required turnaround times
- Manage order fulfillment workflows through Shopify and order management systems
- Route orders appropriately for supplier drop-shipping, store fulfillment, or in-store pickup
- Handle multi-step supplier fulfillment processes while ensuring accuracy at every stage
- Generate shipping labels and coordinate shipment processing with relevant fulfillment locations
- Maintain accurate order statuses, tracking information, and customer records within Shopify
- Process returns, exchanges, and refunds efficiently
- Identify and resolve order issues proactively before escalation
Customer & Internal Communication:
- Respond promptly to customer inquiries regarding products, orders, shipping updates, and availability
- Communicate effectively with internal teams regarding order-related concerns
- Serve as the primary liaison between customers, suppliers, and fulfillment teams
- Provide timely updates and solutions for urgent order-related matters
Systems & Process Management:
- Utilize internal systems and operational platforms to manage fulfillment workflows
- Monitor daily order operations across multiple systems and applications
- Identify operational bottlenecks and recommend process improvements to improve fulfillment efficiency
- Support scaling efforts by improving workflow processes as business volume increases
Requirements:
- Proven hands-on experience with Shopify order fulfillment or similar e-commerce platforms
- Experience managing high-volume order processing and fulfillment operations
- Strong ability to manage detailed, multi-step operational workflows with high accuracy
- Excellent written and verbal English communication skills
- Proficiency in Microsoft Office, particularly Outlook and Excel
- Strong attention to detail and commitment to accuracy in daily operations
- Comfortable learning and adapting to new systems, software, and operational tools
- Ability to work independently with minimal supervision
- Strong organizational and problem-solving skills in fast-paced environments
- Ability to manage multiple tasks while maintaining efficiency and accuracy
Preferred Qualifications:
- Experience using order management systems or multichannel fulfillment platforms
- Background in retail or e-commerce operations
- Experience managing drop-shipping supplier workflows
- Familiarity with inventory management or point-of-sale systems
Employment Type:
Full-Time
Working Hours
US Eastern Business Hours
Working Arrangement
Home-based
Note
As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.
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By clicking on the "I'm Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.
